Yahoo! Small Business

Yahoo! Small Business System Status


On this page you can review known system issues that may impact your Small Business account. Please check back regularly for the latest status, or choose a real-time updates option for automated notification of any changes. If you are experiencing a problem not listed below, please contact us.

Open System Status Messages

Date

System Status Message

Status

05/18/13

10:33 AM PST: Longer than normal load times for some Yahoo! Small Business Web Hosting sites.

Some customers are reporting slower than normal load times for their web sites. Users are also reporting intermittent time out messages when attempting to view their website content.

We are aware of this issue and are working to resolve this as quickly as possible.

12:38 PM PST

We appreciate your patience as we work to resolve this issue.

Open
05/16/13

10:31 AM PST: Files called via relative URLs from a CSS stylesheet in the New Store Editor File Library are not displaying

Some Merchants that use relative URLs in their CSS stylesheet to load elements on their pages may see these elements not loading.  We are aware of this issue and working to resolve it as quickly as possible.  As a work around, Merchants can use the full URL in the CSS stylesheet to load the elements.  An example would be to change any URLs like:

  • /lib/store-id/file-name.jpg

to

  • http://domain.tld/lib/store-id/file-name.jpg

We appreciate your patience as we work to resolve this issue.

Open
05/09/13

02:13 PM PST: PayPal scheduled database maintenance on May 16 and 17

PayPal will perform scheduled database maintenance from Thursday, May 16 at 10 p.m. PT, until Friday, May 17 at 2 a.m. PT. There will be six separate 1-minute downtimes during the maintenance period, planned for the following times:

  • Two separate 1-minute downtimes between 11:00 p.m.-11:30 p.m. PT on May 16, 2013
  • Two separate 1-minute downtimes between 12:00 a.m.-12:30 a.m. PT on May 17, 2013
  • Two separate 1-minute downtimes between 1:00 a.m.-1:30 a.m PT on May 17, 2013

Merchants may encounter an increased number of “10001 – Internal Error” and/or “52001 – Internal Error” errors for PayPal API calls made during this time. PayPal users may also experience “Sorry – your last action could not be completed” errors accessing the PayPal web site (www.paypal.com) or when checking out using PayPal.

For more information and for updates during PayPal’s maintenance period, please visit the PayPal Site Status page. If you have questions or concerns about this maintenance, please contact PayPal.

Open

Closed System Status Messages

Date

System Status Message

Status

05/14/13

09:56 AM PST: Intermittent problems accessing MySQL databases

Some customers are reporting various types of errors when attempting to access their Yahoo! Site Solution web site, blog, or other pages that utilize a MySQL database.

We are aware of the issue and working to resolve this as quickly as possible.

01:03 PM PST

This issue has been resolved.

Closed
05/13/13

09:33 PM PST: Issue accessing Yahoo! Business Email using iPhone, iPad or any known POP/IMAP clients.

Some Yahoo! Small Business customers have reported that they are getting a “password prompt” when accessing  their Business Mail using iPhone, iPad or any known POP client like Outlook, Outlook Express, Mac Mail, etc.

When customers click on the Send/Receive button to download their emails, they may encounter a password looping issue. Alternatively, customers can access their Business Mail using the web mail interface if available.

We are aware of this issue and our engineers are working to resolve it as quickly as possible. We apologize for any inconvenience this may have caused.

04:57 AM PST

(05/14/13) Our engineers are investigating further reports of this issue and are working to resolve it as quickly as possible. We will provide further updates within the next 24 hours.

01:18 PM PST

(05/14/13) This issue has been resolved. Thank you for your patience.

Closed
05/12/13

08:35 AM PST: Some Yahoo! Small Business customers may experience latency or errors accessing their websites

Some Yahoo! Small Business customers may experience latency or errors accessing their websites.

Customers may encounter the following errors:

  • Page Cannot be Displayed
  • Blank white page
  • Slowness in site display

Our engineers are aware of this issue and are working to resolve it as quickly as possible.

12:19 PM PST

We are investigating further reports of this issue. Our engineers are aware and are working to resolve it as quickly as possible. We will continue to monitor this issue.

01:11 PM PST

Websites are now displaying normally. We will continue to monitor this issue and provide further updates within the next 24 hours.

05:42 AM PST

(05/13/13) This issue is currently stable. However, we will continue to monitor this issue and provide further updates within the next 24 hours.

08:31 PM PST

(05/13/13) This issue has been resolved for most customers, but we are continuing to monitor the situation to ensure complete resolution.

05:51 PM PST

(05/14/13) This problem has been resolved. Thank you for your patience.

Closed

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