Yahoo! Small Business System Status » Billing

Some customers unable to place Yahoo! Small Business orders

bariarol — 06/02/10

We have learned that some Yahoo! Small Business customers may be unable to place new orders. Examples of a new order may include:

Registration of a new account.
Reactivation of a previously closed account.
Downgrade or upgrade of an existing, active account.

Affected customers may experience slow page loading during the ordering process.
One workaround is to try placing your order from another Internet browser, like Mozilla Firefox.

Our engineering teams continue to investigate this issue. We will post any updates as soon as they are available.

Billing page maintenance on April 13, 2010

bariarol — 04/13/10

Please note we will be conducting maintenance for the Yahoo! billing system on April 13, 2010, beginning at 9:00 AM PT. We expect this maintenance to last up to 2-3 days.

During this time, some Yahoo! Small Business customers will not be able to access http://billing.yahoo.com to add or edit payment methods for their service. Also, some Yahoo! Small Business customers will not be able to access billing-related services like changing or canceling a plan, adding extras, or ordering a new service.

Please note that your web site will remain available to your customers, and your Small Business account and business email will continue to function for active accounts during the maintenance.

Thank you for your patience. We apologize for any inconvenience.

Some Yahoo! Small Business accounts are not upgrading or downgrading correctly

bariarol — 02/12/10

We have received reports of some accounts not upgrading or downgrading correctly.

Customers experiencing this issue have reported the following symptoms:

After upgrading or downgrading, you cannot view your account in the Business Control Panel.
Your web site is not displaying in an Internet browser.
Your business email is not working.

If you are experiencing the above symptoms after upgrading or downgrading your Yahoo! Small Business service, please contact us so we can help you resolve this issue.

Some Yahoo! Small Business accounts are not upgrading or downgrading correctly

bariarol — 02/05/10

Some Yahoo! Small Business accounts are not upgrading or downgrading correctly.

Symptoms:

After upgrading or downgrading, you cannot view your account in the Business Control Panel.
Your web site is not displaying in an Internet browser.
Your business email is not working.

If you are experiencing the above symptoms after upgrading or downgrading your Yahoo! Small Business service, please contact us so we can help you resolve this issue.

Updating past-due account does not reactivate services

bariarol — 02/04/10

We have identified a billing issue in which Yahoo! Small Business customers pay their past-due accounts successfully, but their accounts are not reactivating properly. In addition, their web sites are not displaying, and their business email does not work after updating the payment method at billing.yahoo.com.

Please contact us for further troubleshooting if you are experiencing this issue.

We are continuing to investigate this issue and will provide an update or resolution as soon as possible.