Yahoo! Small Business System Status » Billing

Error accessing Payment method tab in Yahoo! Wallet

Tue, 01 Nov 2011 23:39:25 +0000

Customers are seeing the following error when clicking the Payment Methods tab in the Yahoo! Wallet:

An error has occurred. We were unable to process your request due to temporary issues. If the problem persists, please contact Customer Care.

This is also preventing new orders, reactivations, upgrades, and downgrades for any Yahoo! Small Business service.

We are working to resolve this problem as soon as possible. We apologize for any inconvenience this is causing.

6:45 PM PST

Customers should now be able to make payment method updates at:

http://billing.yahoo.com

New orders for any Yahoo! Small Business service can now be attempted at:

http://smallbusiness.yahoo.com

Reactivations for any Yahoo! Small Business service can now be attempted with the steps found in this help page.

Upgrades and downgrades for any Yahoo! Small Business service can now be attempted with the steps found in this help page.

Day 2- Billing and Ordering systems – planned maintenance

Tue, 18 Oct 2011 08:15:52 +0000

Scheduled maintenance of our Billing and Ordering systems, starting at 12:45 AM, PST October 18, 2011. This will take approximately 4 hours to complete.

While this work is being performed, customers will not be able to place new orders, upgrade or downgrade their current plan. In addition, the following web pages will not be accessible.

* http://billing.yahoo.com
* http://wallet.yahoo.com

Anyone who attempts to visit these pages will receive this message: “The system is temporarily unavailable. Please try again later”.

We thank you for your patience and apologize for any inconvenience.

Billing and Ordering systems – planned outage

Sat, 15 Oct 2011 15:31:25 +0000

On Sunday, October 16, 2011 at 11:00 PM PT there will be a planned outage of our Billing and Ordering systems. This scheduled maintenance will take approximately 4 hours to complete.

While this work is being performed, customers will not be able to place new orders, upgrade or downgrade their current plan. In addition, the following web pages will not be accessible.

Anyone who attempts to visit these pages will receive this message: “The system is temporarily unavailable. Please try again later”.

We thank you for your patience and apologize for any inconvenience.

Cannot access Yahoo! Wallet pages

Thu, 28 Jul 2011 15:26:11 +0000

Customers are experiencing an error while trying to access the Yahoo! Wallet pages at the following locations:

http://billing.yahoo.com
http://wallet.yahoo.com

An example of the error is below:

An error has occurred: We were unable to process your request due to temporary issues. If the problem persists, please contact Customer Care.

The actions that may experience the error are the following:

Changing your payment method
Editing your payment method
Ordering a new service
Reactivating a service
Changing your service

If your service is past due and need more help, please contact us for further troubleshooting.

We are working to resolve this problem as quickly as possible.

Problems contacting Yahoo! Small Business phone support

Thu, 30 Jun 2011 20:08:17 +0000

Some Yahoo! Small Business customers are currently unable to contact our support team by phone using the Request a Call feature presented on the Contact Us page.

Customers are able to schedule the call but when their phone rings, they will hear a “the call cannot be completed as dialed” message.

Please utilize the phone numbers provided on our Contact Us page to reach Yahoo! Small Business phone support.

We are currently working to resolve this issue as quickly as possible. Thank you for your patience.