Some Yahoo! Small Business customers may be experiencing issues viewing their Yahoo!-hosted web sites or stores.
We are aware of this issue and are currently working to resolve it as quickly as possible.
We have learned that some Yahoo! Small Business customers located in the United Kingdom and elsewhere in Europe may be unable to publish their web sites using Yahoo! SiteBuilder.
Our engineers are currently investigating on this issue.
Some Yahoo! Small Business customers may be unable to access their web sites at their domain names (web addresses) at this time. Web browsers may return a 404 or DNS error message when attempting to view these sites.
This will also affect our customers’ ability to access their sites using the alternate hosting URL, or accessing Yahoo! Site Solution or phpMyAdmin.
We are aware of this issue and are working to bring your sites back online as quickly as possible.
Some Yahoo! Web Hosting customers may experience issues when interacting with the Microsoft FrontPage extensions on their account.
We are aware of this issue and are working toward a quick resolution.
Some Yahoo! GeoCities Plus customers have reported an “Order Canceled” error when they try to upgrade to Yahoo! Web Hosting.
If you are a Yahoo! GeoCities Plus customer and encounter this issue when trying to upgrade, please do not contact our sales team using the phone number in the error message. Instead please contact us immediately by returning to geocities.yahoo.com and clicking the Contact us anytime link.
Please be sure to include your contact information and the following:
We are actively investigating this issue. We apologize for the inconvenience.
Some Yahoo! Web Hosting customers may have difficulties logging in to FTP using the account owner’s Yahoo! ID.
As a workaround, please create a new FTP user account in your Web Hosting Control Panel, Manage Tab, Password Manager link. Please see this help page on creating a new FTP user account:
http://help.yahoo.com/l/us/yahoo/smallbusiness/webhosting/pwdprotect/pwdprotect-03.html
Due to a recent change, some Yahoo! Small Business Web Hosting customers may be experiencing issues connecting to their FTP server. If you are experiencing issues, please ensure that your FTP settings match those found in your Web Hosting Control Panel, Create & Update tab, File Management Tools box, FTP Settings section.
If you are still experiencing issues, please consult the following self-help documentation:
http://help.yahoo.com/l/us/yahoo/smallbusiness/webhosting/gftp/gftp-22.html
Yahoo! GeoCities customers may be unable to transfer files from their GeoCities Free account to a newly created Web Hosting account under the same Yahoo! ID.
If you are experiencing this issue, please contact Yahoo! Small Business Support at http://smallbiz.yahoo.com/contactus for assistance.
Comcast users may be unable to access some Yahoo! Small Business sites using their Comcast Internet connection.
We are aware of the issue and working with Comcast to resolve this issue in a timely manner.
The Site Statistics graph in the Web Hosting Contol Panel may fail to load in some Yahoo! Web Hosting accounts. We are aware of this issue and are currently investigating. Further updates will be provided as more information becomes available.
We apologize for any inconvenience.
