Some Yahoo! Small Business Account administrators may not be able access their Business control panels.
Our engineers are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may have caused.
Some Yahoo! Small Business customers may have issues viewing the images on their store pages intermittently.
We are aware of this issue and are working to resolve it in a timely manner.
On Monday, October 17, at 9 p.m. PT, until Tuesday, October 18, at 7:30 a.m. PT, Yahoo! Merchant Solutions will perform system updates to release new features for your store. While we do this work, you may experience a 15 to 30-minute period of time during which shoppers may be unable to use coupons or gift certificates when placing an order, order numbers may not be generated, and the order API may not be available. Merchants who use the Database Inventory feature should set their “Quantity can Exceed Availability” setting to “Yes” for the update period, or orders may not be accepted.
Store Manager will not be available during this 15 to 30-minute period, and merchants are advised to complete store publishes and work in Order Manager before the updates begin. FDMS batch submissions and site statistics reporting may be delayed until the following day. We apologize for any inconvenience.
For the small set of stores currently piloting our incremental publish feature, when performing a search, the caption displayed for results does not match the content of the item. This issue does not affect all stores.
If your store is experiencing this issue, please perform the following steps:
Our engineers are aware of this problem and are working toward a permanent resolution.
When entering the Store Manager, you may experience the following:
We are aware of this problem and working to resolve it as quickly as possible.
Some Merchant Solution customers may notice a delay in the update process for the statistics of their store. Store Statistics may not display dates past September 30th, 2011 at this time.
Our engineering team is working to investigate this issue.
When trying to view the Merchant Solutions store pages built in Store Editor, the following error occurs:
Our engineers are aware of this problem and are working to resolve it as quickly as possible.
On Tuesday, September 27, at 9 p.m. PT, until Wednesday, September 28, at 7:30 a.m. PT, Yahoo! Merchant Solutions will perform system updates to release a new feature for Yahoo! Merchant Solutions and Yahoo! Store customers. While we do this work, merchants may experience a 30 to 45-minute period of time during which shoppers may be unable to use coupons or gift certificates when placing an order, order numbers may not be generated, and the order API may not be available. Store Manager will not be available during this 30 to 45-minute period, and merchants are advised to complete store publishes and work in Order Manager before the updates begin. FDMS batch submissions and site statistics reporting may be delayed until the following day.
Please note: Merchants using the Database Inventory feature should set their “Quantity can Exceed Availability” setting to “Yes” for the update period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once these updates are complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.
To modify the “Quantity can Exceed Availability” setting:
Following the update period, you may restore your original settings if needed, to prevent items from being ordered when they’re not in stock. We apologize for any inconvenience.
We have received reports that shopping cart errors may be encountered in some geographic regions when adding an item to the cart. The error given is:
“A problem has been encountered with your shopping session, and your information and cart contents cannot be retrieved. Please try accessing this site again later…”
Our engineers are working to resolve this problem as quickly as possible. Updates will be provided as they become available. Thank you for your patience.
Between 9:30 p.m. PT on Wednesday, September 14, and 7:30 a.m. PT on Thursday, September 15, Yahoo! Merchant Solutions customers may experience a 10 to 15 minute period when Store Manager cannot be accessed and store changes cannot be published, due to system maintenance being performed. If you are unable to access Store Manager or to publish during this time, please try again after 15 minutes. We thank you for your patience, and apologize for any inconvenience.
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