Yahoo! Small Business System Status » Merchant Solutions

Latency and error messages when viewing store pages

Fri, 10 Feb 2012 18:59:03 +0000

You may experience intermittent latency and error messages when viewing your Yahoo! Merchant Solutions store pages.

We are currently working to resolve these issues, and will provide an update when available.

Some Comcast users may encounter errors adding products to cart

Mon, 23 Jan 2012 01:58:34 +0000

We have received reports from Yahoo! Merchants that some buyers using Comcast are receiving errors adding products to cart. We have begun investigating, and will provide an update when available.

Buyers encountering this problem should be referred to their Internet Service Provider (ISP) for assistance until further information is available.

Merchant Solutions updates for feature enhancements

Fri, 20 Jan 2012 04:30:45 +0000

On Monday, January 23, at 7:30 p.m. PT, until Tuesday, January 24, at 6:30 a.m. PT, Yahoo! Merchant Solutions will be releasing several feature enhancements. While we do this work, there may be a 30 to 40-minute period during which shoppers may be unable to use coupons or gift certificates while placing an order, order numbers may not be available, registered customers will not be able to view their order history, and order and catalog APIs will not be available. Store Manager will not be available during this 30 to 40-minute period. Publishes and Order Manager sessions in progress while this work occurs may be interrupted. Merchants are advised to complete store publishes and work in Order Manager before the updates begin. FDMS batch submissions and site statistics reporting may be delayed until the following day. Some redirect rules created in Page Redirect Manager may not be active for a brief period of time during the release work.

Please note: Merchants using the Database Inventory feature should set their “Quantity can Exceed Availability” setting to “Yes” for the update period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once work is complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.

To modify the “Quantity can Exceed Availability” setting:

In Store Manager, click the “Configure Inventory” link (located in the Order Settings column).
In the Settings Section, change “Quantity can Exceed Availability” to “Yes.”
Click the “Update” button.
Publish your Order Settings.

Following the update period, you may restore your original settings to prevent items from being ordered when they’re not in stock. We apologize for any inconvenience.

XML status update emails are delayed

Mon, 19 Dec 2011 21:42:46 +0000

Merchants updating the Shipment Tracking status of their orders by submitting XML status update emails may encounter delays of approximately 3 hours in the order status updating.

Our engineers are working to resolve this problem as quickly as possible.

Merchants unable to update new Site Search settings

Mon, 12 Dec 2011 14:55:36 +0000

Yahoo! Merchant Solutions customers will not be able to transition to the new Site Search (Beta) for a period of 36 hours starting 3AM PST on Monday, December 12, 2011. During this time, merchants already on the new Site Search (Beta) will be unable to make changes to site search settings.

We are aware of this issue and our engineers are working to resolve it as soon as possible. We are sorry for any inconvenience this causes, and appreciate your patience and understanding while we work through this issue.

Please note that this issue will have no impact on customer-facing stores. Stores already using the Site Search (Beta) will continue to function as they are currently configured, and customers will be able to place orders as normal.