Yahoo! Small Business System Status

Some Yahoo! Merchant Solutions sites may exhibit signs of slowness or latency when viewed in a web browser.

We are aware of this issue and are working to resolve it in a timely manner.

Some Yahoo! Small Business Store and Merchant Solutions customers have reported their batches are not being submitted automatically.

We are actively working towards resolving this issue as soon as possible.

As a workaround, click the Submit Batch button on the Manual Transactions page at the end of each day’s transactions.  Please see the help page on this workaround.

Note: If you are processing online payments with PayPal Website Payments Pro, then your transactions will not be collected in a batch but instead they are processed immediately.

Some Yahoo! Merchant Solutions customers may encounter errors when attempting to log into the Store Control Panel from their My Services page.

This error may occur:

Sorry! We have encountered an error that prevents us from fulfilling your request. Things should return back to normal soon, so please try your request again in a few minutes.

We are aware of this issue and are working to resolve it now.  This issue will not affect your Yahoo! Merchant Solution Store from accepting and processing orders.

We have received reports that some merchants are experiencing slow load or timeouts when attempting to view their live sites. We are investigating this issue now.

Merchant Solutions customers are unable to link to the Yahoo! Web Analytics sign-in page from the Store Control Panel. This is due to a scheduled maintenance process. Check the status of this issue by visiting

http://ywebanalyticsstatus.com

We are working toward a resolution as quickly as possible.

Some Yahoo! Small Business customers may be experiencing issues viewing their Yahoo!-hosted web sites or stores.

We are aware of this issue and are currently working to resolve it as quickly as possible.

Beginning at 10 p.m. PST on January 25, until 3 a.m. PST on January 26 (5 hours), Yahoo! Web Analytics will undergo important database upgrades and maintenance. Data collection during this period will not be affected, but some Merchant Solutions Standard, Professional, and Yahoo! Store merchants using Yahoo! Web Analytics will not be able to access their Yahoo! Web Analytics account and reports during this time.

Coupons for free shipping which have been created or updated after 5 a.m. (PST) on January 12 are experiencing an issue with the displayed value for shipping. Our engineering team is actively reviewing the issue and working on a resolution.

Please hold off on any changes to coupons within your store until we have this issue resolved. If you have already made changes, setting the Alternate Shipping Credit to .01 is the recommended workaround at this time (please note that this will give customers a $0.01 discount to the order when a shipping method not associated with the coupon is selected).

For more information on the Alternate Shipping Credit, please visit our help page.

A small number of merchants may notice that their Store Manager is not available. We are aware of this issue and are currently investigating. Additional updates will be provided as more information becomes available.

Yahoo! Merchant Solutions Stores may not resolve when loaded in a web browser.

We are aware of this issue and are working to resolve it in a timely manner.