We have received reports from Yahoo! Merchants that some buyers using Comcast are receiving errors adding products to cart. We have begun investigating, and will provide an update when available.
Buyers encountering this problem should be referred to their Internet Service Provider (ISP) for assistance until further information is available.
On Monday, January 23, at 7:30 p.m. PT, until Tuesday, January 24, at 6:30 a.m. PT, Yahoo! Merchant Solutions will be releasing several feature enhancements. While we do this work, there may be a 30 to 40-minute period during which shoppers may be unable to use coupons or gift certificates while placing an order, order numbers may not be available, registered customers will not be able to view their order history, and order and catalog APIs will not be available. Store Manager will not be available during this 30 to 40-minute period. Publishes and Order Manager sessions in progress while this work occurs may be interrupted. Merchants are advised to complete store publishes and work in Order Manager before the updates begin. FDMS batch submissions and site statistics reporting may be delayed until the following day. Some redirect rules created in Page Redirect Manager may not be active for a brief period of time during the release work.
Please note: Merchants using the Database Inventory feature should set their “Quantity can Exceed Availability” setting to “Yes” for the update period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once work is complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.
To modify the “Quantity can Exceed Availability” setting:
Following the update period, you may restore your original settings to prevent items from being ordered when they’re not in stock. We apologize for any inconvenience.
Merchants updating the Shipment Tracking status of their orders by submitting XML status update emails may encounter delays of approximately 3 hours in the order status updating.
Our engineers are working to resolve this problem as quickly as possible.
Yahoo! Merchant Solutions customers will not be able to transition to the new Site Search (Beta) for a period of 36 hours starting 3AM PST on Monday, December 12, 2011. During this time, merchants already on the new Site Search (Beta) will be unable to make changes to site search settings.
We are aware of this issue and our engineers are working to resolve it as soon as possible. We are sorry for any inconvenience this causes, and appreciate your patience and understanding while we work through this issue.
Please note that this issue will have no impact on customer-facing stores. Stores already using the Site Search (Beta) will continue to function as they are currently configured, and customers will be able to place orders as normal.
Store pages and elements of the page, such as images, are slow to load or missing when viewing the live site in an internet browser.
Our engineering department is aware of this issue and is working to resolve this problem as quickly as possible.
On Thursday, November 17, from 8 p.m. PT to 10 p.m. PT, the Yahoo! Search team will perform necessary work that will briefly affect the ability to save changes to new Site Search settings. While the Yahoo! Search team performs this work, changes made to new Site Search settings, including enabling or disabling the new Site Search, will not be saved. Work performed by the Yahoo! Search team is expected to last for 1 to 2 hours, and will not affect site search functionality for your live store or any other customer-facing aspect of your store. Once the work is complete, you may continue to make changes to your new Site Search settings using the Site Search Settings page in Store Manager. We apologize for any inconvenience.
When adding an item to the cart some Yahoo! Merchant Solutions customers may receive the following error:
We’re sorry, but your request cannot be processed. An unexpected error occurred while processing this page.
Our engineering team is aware of this problem and currently working to resolve it as soon as possible.
On Thursday, November 3, at 10 p.m. PT, until Friday, November 4, at 2 a.m. PT, Yahoo! Merchant Solutions will perform important system maintenance. Only stores with a maintenance notice in Store Manager are affected. While we perform this work, shoppers may be unable to use coupons or gift certificates when placing an order, order numbers may not be generated, registered customers will not be able to view their order history, and the Order API, Catalog API, and Store Manager will not be available. Store publishes will be interrupted and merchants are advised to complete any publishes and work in Order Manager before the maintenance begins. FDMS batch submissions and site statistics reporting may be delayed until the following day.
Please note: Merchants using the Database Inventory feature should set their “Quantity can Exceed Availability” setting to “Yes” for the maintenance period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once maintenance is complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.
To modify the “Quantity can Exceed Availability” setting:
Following the maintenance period, you may restore your original settings if needed, to prevent items from being ordered when they’re not in stock. We apologize for any inconvenience.
Merchants who use integrated UPS functionality are advised that on Saturday, October 22 and Sunday, October 23, UPS will perform database maintenance for some of their systems. UPS expects two 15-minute service interruptions for some UPS systems while the maintenance occurs. The first 15-minute UPS service interruption is expected to begin at 10 p.m. ET / 7 p.m. PT on October 22, and the second 15-minute interruption is expected to begin at 3 a.m. ET / 12 a.m. PT on October 23.
If you are using real-time rates from UPS and have the “Calculate in real-time, error if no matching rule” option selected in the Settings section of Shipping Manager, you may wish to change this setting to “Calculate in real-time, OK if no matching rule” or “Tell customers that shipping may be added later” for the service interruption period so orders are accepted.
Some Yahoo! Small Business Account administrators may not be able access their Business control panels.
Our engineers are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may have caused.
|
