Recently placed orders for Yahoo! Small Business products may result in the purchased domain name failing to complete registration.
Yahoo! Small Business customers who have already purchased a domain name may experience latency or timeout error messages when accessing the Domain Control Panel for their domains.
We are currently working to resolve these problems as quickly as possible. Your patience is appreciated.
Domains accounts are intermittently generating bounced messages when trying to send to the Business Email alias. Senders may see the following bounced messages:
Our engineers are aware of this problem and are working to resolve it as quickly as possible. We will provide more information in the next 24 hours.
Customers may experience an error when attempting to reactivate a Yahoo! Web Hosting account. An example of the error is the following:
If you encounter this type of error when trying to reactivate your service, please contact us for further troubleshooting.
We are working to resolve this problem as quickly as possible.
Customers have reported errors when attempting to create or edit their starter web page. When attempting to preview or save the following error occurs:
“An error has occurred. Please wait a few moments, and then right-click on this message and select ‘Refresh’ or ‘Reload Frame’ to retry the operation.
If you continue to receive this message, we need your help! Please send us feedback and describe exactly what steps you took to cause this message to appear.”
We are aware of the issue and are working towards a resolution as quickly as possible. At this time there is no need to follow the feedback link listed in the error message.
We apologize for any inconvenience you may encounter.
Our domain registrar, Melbourne IT, has reported problems with their domains database.
Customers impacted will notice the following:
We appreciate your patience while we work with Melbourne IT to resolve this issue.
Some users have reported slow loading or an unresponsive page when attempting to access their Domain Control Panel.
Customers whose domains are registered with Yahoo! may not see the ‘Change Nameservers’ option in their Domain Control Panel.
Our engineers are aware of this issue and are working to resolve it as soon as possible.
Domain names registered through Yahoo! Small Business and Melbourne IT are displaying incorrect name servers in the public WHOIS information. Melbourne IT is aware of the issue and is currently working to resolve the issue.
Customers impacted by this problem may notice the following:
If you are impacted by this issue, please contact us by logging into your Yahoo! Small Business account and using our call-back system.
We are working with Melbourne IT to correct this issue and will provide further updates once they are available. Thank you for your patience in this matter.
Some users have reported slow loading or an unresponsive page when attempting to access their Domain Control Panel.
We are working to resolve this issue as quickly as possible.
Some Yahoo! Small Business customers may experience an issue where updates to DNS records made from the Advanced DNS Settings page of the Domain Control Panel are not propagating.
Also, customers with new or reactivated accounts may experience issues resolving their domain names.
We are working to resolve these issues as soon as possible and appreciate your patience and understanding.
Certain new Yahoo! Web Hosting, Domains, or Business Email orders placed between July 10th, 2010 to July 16th, 2010 may still show pending status in the control panel.
We are aware of this issue and are working toward a resolution as quickly as possible. Further updates will be provided as more information becomes available
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