Yahoo! Small Business System Status

Some Yahoo! Business Email customers may encounter difficulty switching from their Yahoo! Mail web mail page to their Yahoo! Business Email web mail page.

We are aware of this issue and are working to resolve it in a timely manner.

Customers can still access their Yahoo! Business Email web mail page by logging into the mail subdomain of their web site, for example

http://mail.domain.tld

where domain.tld is the domain name associated with the Yahoo! Business Email account.  For more information on this alternate method for accessing your Yahoo! Business Email account, please visit our help page.

Some Yahoo! Small Business customers are reporting errors while sending or receiving Business Email using a POP client, such as Outlook, Outlook Express, Mac Mail, or Thunderbird.

If you are having trouble accessing your mail with POP, please ensure you are entering the correct POP settings for your account.

As a workaround, Business Email users with POP and Webmail access can send and receive mail using the Webmail interface. To access your mail, visit http://mail.yourdomain.com (replacing yourdomain.com with your own domain name).  See details in the help center.

We are working toward a resolution as soon as possible.

Some Yahoo! Small Business customers are unable to remove active POP only Business Email users. Please contact us for further troubleshooting on this issue.

We are actively working toward a resolution as soon as possible.

Some Yahoo! Small Business Email customers may be unable to access their Business Email web mail page at this time.

We are aware of this issue and are working to resolve the situation in a timely manner.

Yahoo! Business Email customers who encounter this issue may access their mail through a POP mail program such as Microsoft Outlook or Mozilla Thunderbird. For more information on configuring a POP email program, please visit our help center.

Some Yahoo! Business Email customers may encounter connection errors when attempting to send email via programs which supports POP, such as Microsoft Outlook or Mozilla Thunderbird.

We are working to resolve this issue in a timely manner. In the interim, customers can access their Yahoo! Business Email account web mail page.

To access your email through the web interface, please visit

http://mail.(domain.tld)

where (domain.tld) is the domain name associated with the Yahoo! Business Email account (see the help center for details).

Some Yahoo! Business Email customers may encounter connection errors when attempting to send email via programs which supports POP, such as Microsoft Outlook or Mozilla Thunderbird.

We are working to resolve this issue in a timely manner.  In the interim, customers can access their Yahoo! Business Email account web mail page.

To access your email through the web interface, please visit

http://mail.(domain.tld)

where (domain.tld) is the domain name associated with the Yahoo! Business Email account (see the help center for details).

Some Yahoo! Business Email customers may encounter an error, “Temporary Problem Accessing Database,” when attempting to download their email via a mail program that supports POP, such as Microsoft Outlook or Mozilla Thunderbird.

We are working to resolve this issue in a timely manner. In the interim, customers can access their Yahoo! Business Mail account via their Yahoo! Business Email web mail page.

To access your email through the web interface, please visit http://mail.(domain.tld), where domain.tld is the domain name associated with your Yahoo! Business Email account (see the help center for details).

Customers may be able to resolve this issue by updating their Yahoo! ID Password via the Can’t Access my Account link on a sign in page.

In the interim, customers who are affected by this issue should still be able to access their Yahoo! Business Mail via the Web Mail page.

From November 11 through November 21, 2009, we will be upgrading our Yahoo! Business Email servers as part of our ongoing efforts to bring you the best email service possible.

During this time, you may encounter a “Temporary Access Error” message when trying to access your Business Email account. If you see this message, please try accessing your mail again in a couple of hours, after which maintenance on your server should be complete and normal email service restored.

Note that you will not lose any data during this maintenance period.

Please note that we will be conducting essential maintenance on Yahoo! Business Email this week at the following times:

• Tuesday, October 27, at 9:30 p.m. PT
• Thursday, October 29, at 9:30 p.m. PT

If your Business Email account is affected, you will be unable to send or receive messages during one of these windows.

We expect each maintenance window to last approximately 3 hours, after which your email service will be restored. We apologize for any inconvenience.