Yahoo! Small Business

Yahoo! Small Business System Status

On this page you can review known system issues that may impact your Small Business account. Please check back regularly for the latest status, or choose a real-time updates option for automated notification of any changes. If you are experiencing a problem not listed below, please contact us.

Posts Tagged ‘Business Email’

Issues receiving mail from an email service provider to addresses

Tuesday, April 8th, 2014

If email addressees are not receiving messages that have been sent via automated services such as mailing lists or groups, or you are receiving returned email stating that your messages have been rejected for policy reasons, you should use a business email address associated to your domain name as the sending address.  Due to recent changes to protect our users, sending from your “” address may no longer work.

Yahoo recently changed our DMARC policy to proactively protect our users from increasing email forgery spam.  This is an important step to secure our users’ email identities from being used by unauthorized senders.

For more information on these changes, please see this help page.

Business email access issues

Friday, April 4th, 2014

Prior AT&T, SBC, or other Partnered account holders experiencing “Lost” mail accounts may check for the correct placement of that account by:

While viewing the Email Control Panel you can see all of the assigned aliases to your account.  To verify which account may hold the alias you wish to check, click on the ‘Edit User’ and view the Yahoo ID associated to the account.

This correction was made in accordance to the discontinuation of partner accounts.

We appreciate your patience and understanding, and thank you for using Yahoo!

Unable To Access Business Emails Using A POP Client

Monday, March 24th, 2014

Yahoo! Small Business customers may experience a repeated password prompt message or authentication error when accessing Business Mail using a POP client such as Outlook, Outlook Express, Mac Mail, etc.

We are aware of this issue, and currently working to resolve it.

Error accessing business email with a POP client

Thursday, March 20th, 2014

Some customers may be experiencing the following error when accessing their business email with a POP client (e.g. Microsoft Outlook, Mac Mail or Mozilla Thunderbird):

  • The RETR command did not succeed. Error retrieving a message. Mail server responded: problem retrieving message.

Please attempt to empty your Spam folder as a possible solution to this issue.  If this does not resolve your issue, please contact us for assistance.

Business email intermittently forwarding to personal mailbox

Wednesday, March 19th, 2014

Some Yahoo Small Business customers are seeing their business email intermittently forward to their personal Yahoo mailbox (email address ending with

To confirm your business email account is not forwarding, please check your mailbox settings with this help page.

We are investigating this problem and working toward a resolution as quickly as possible. We will provide further updates once they are available.

Some customers are redirected to Yahoo Mail from their Business Mail account

Friday, March 14th, 2014

Some customers have reported they are being redirected to their associated Yahoo Mail account when attempting to sign-in to their Yahoo Small Business Email accounts.

We are sorry for any inconvenience this is causing and appreciate your patience while we work to resolve this as quickly as possible.

Yahoo Business Email unexpectedly switching to Yahoo Mail

Thursday, March 6th, 2014

When refreshing or searching from your Yahoo Business Email account, the page loads to the associated Yahoo Mail account instead.  Other symptoms may include:

  • Searching in Yahoo Business Email finds results in Yahoo Mail instead
  • Problems attaching files to new messages

We appreciate your patience while we investigate this issue.

Error when sending business email

Tuesday, February 25th, 2014

Some customers are reporting the following error when sending business email:

  • Your message was not sent. Suspicious activity was detected on your account. To protect your account and those of our users, your message was not sent. Please follow the guidelines outlined on our help page to resume sending mail. We apologize for the inconvenience.

We are aware of this issue and actively investigating it. We will post updates on this issue as they become available.

Switching to Yahoo Business Mail account is prompting for password

Thursday, February 20th, 2014

Some Yahoo Small Business customers are being prompted for their password when switching to their business email while in the web mail interface.

Our engineers are aware of this issue, and appreciate your patience while we work toward a resolution.

Customers reporting significant delay in receiving emails

Wednesday, February 12th, 2014

Some Yahoo Small Business customers may experience a delay with email delivery when using the Yahoo Mail web interface or a POP client such as Microsoft Outlook, Outlook Express, or Mozilla Thunderbird, etc.

We are working toward a resolution as soon as possible and will have further updates once they are available.

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