Yahoo! Small Business System Status

We have learned that some Yahoo! Small Business customers may be unable to place new orders.  Examples of a new order may include:

• Registration of a new account.
• Reactivation of a previously closed account.
• Downgrade or upgrade of an existing, active account.

Affected customers may experience slow page loading during the ordering process.
One workaround is to try placing your order from another Internet browser, like Mozilla Firefox.

Our engineering teams continue to investigate this issue. We will post any updates as soon as they are available.

Please note we will be conducting maintenance for the Yahoo! billing system on April 13, 2010, beginning at 9:00 AM PT.  We expect this maintenance to last up to 2-3 days.

During this time, some Yahoo! Small Business customers will not be able to access http://billing.yahoo.com to add or edit payment methods for their service.  Also, some Yahoo! Small Business customers will not be able to access billing-related services like changing or canceling a plan, adding extras, or ordering a new service.

Please note that your web site will remain available to your customers, and your Small Business account and business email will continue to function for active accounts during the maintenance.

Thank you for your patience.  We apologize for any inconvenience.

We have received reports of some accounts not upgrading or downgrading correctly.

Customers experiencing this issue have reported the following symptoms:

• After upgrading or downgrading, you cannot view your account in the Business Control Panel.
• Your web site is not displaying in an Internet browser.
• Your business email is not working.

If you are experiencing the above symptoms after upgrading or downgrading your Yahoo! Small Business service, please contact us so we can help you resolve this issue.

Some Yahoo! Small Business accounts are not upgrading or downgrading correctly.

Symptoms:

1. After upgrading or downgrading, you cannot view your account in the Business Control Panel.
2. Your web site is not displaying in an Internet browser.
3. Your business email is not working.

If you are experiencing the above symptoms after upgrading or downgrading your Yahoo! Small Business service, please contact us so we can help you resolve this issue.

We have identified a billing issue in which Yahoo! Small Business customers pay their past-due accounts successfully, but their accounts are not reactivating properly.  In addition, their web sites are not displaying, and their business email does not work after updating the payment method at billing.yahoo.com.

Please contact us for further troubleshooting if you are experiencing this issue.

We are continuing to investigate this issue and will provide an update or resolution as soon as possible.

We are aware of this issue and have applied a fix to stop the past due notices from being sent on closed accounts.

We will not try to collect past due amounts on closed accounts

To view all of your accounts’ Service Summary and payment history, please visit billing.yahoo.com.

We will continue to monitor this issue until we get confirmation of complete resolution.

We are aware that http://billing.yahoo.com pages are down or timing out when trying to load.  We are actively working on this issue to get it resolved as soon as possible.

Please also try to access your billing information at: http://wallet.yahoo.com

Some customers are unable to change their Yahoo! Small Business service (upgrade or downgrade).  Please contact us through the following URL where you have the option to call or schedule a callback:

http://smallbusiness.yahoo.com/contactus

Choose your topic/issue and continue to the next page.  Then you will see a phone number to call or schedule a callback.

We will troubleshoot your individual issue and take the necessary steps toward resolution.  We are aware of the widespread issue and are working to resolve it in a timely manner.

Yahoo! Small Business customers may be experiencing errors when trying to pay for premium services using PayPal at http://billing.yahoo.com.  Premium services affected:

• Merchant Solutions
• Web Hosting
• Business Email
• Domains

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Our engineering teams are aware of this issue and are working diligently to resolve it in a timely manner.

Some Yahoo! Small Business customers have reported no active services displayed on the Service Summary tab at http://billing.yahoo.com.  We are aware of this issue and are actively working toward a resolution.

If you need to update your payment information, please contact our customer support team and reference this system status post.