Yahoo! Small Business System Status

Some Yahoo! Small Business accounts are not upgrading or downgrading correctly.

Symptoms:

1. After upgrading or downgrading, you cannot view your account in the Business Control Panel.
2. Your web site is not displaying in an Internet browser.
3. Your business email is not working.

If you are experiencing the above symptoms after upgrading or downgrading your Yahoo! Small Business service, please contact us so we can help you resolve this issue.

We have identified a billing issue in which Yahoo! Small Business customers pay their past-due accounts successfully, but their accounts are not reactivating properly.  In addition, their web sites are not displaying, and their business email does not work after updating the payment method at billing.yahoo.com.

Please contact us for further troubleshooting if you are experiencing this issue.

We are continuing to investigate this issue and will provide an update or resolution as soon as possible.

We are aware of this issue and have applied a fix to stop the past due notices from being sent on closed accounts.

We will not try to collect past due amounts on closed accounts

To view all of your accounts’ Service Summary and payment history, please visit billing.yahoo.com.

We will continue to monitor this issue until we get confirmation of complete resolution.

We are aware that http://billing.yahoo.com pages are down or timing out when trying to load.  We are actively working on this issue to get it resolved as soon as possible.

Please also try to access your billing information at: http://wallet.yahoo.com

Some customers are unable to change their Yahoo! Small Business service (upgrade or downgrade).  Please contact us through the following URL where you have the option to call or schedule a callback:

http://smallbusiness.yahoo.com/contactus

Choose your topic/issue and continue to the next page.  Then you will see a phone number to call or schedule a callback.

We will troubleshoot your individual issue and take the necessary steps toward resolution.  We are aware of the widespread issue and are working to resolve it in a timely manner.

Yahoo! Small Business customers may be experiencing errors when trying to pay for premium services using PayPal at http://billing.yahoo.com.  Premium services affected:

• Merchant Solutions
• Web Hosting
• Business Email
• Domains

Error: Sorry – your last action could not be completed

Our engineering teams are aware of this issue and are working diligently to resolve it in a timely manner.

Some Yahoo! Small Business customers have reported no active services displayed on the Service Summary tab at http://billing.yahoo.com.  We are aware of this issue and are actively working toward a resolution.

If you need to update your payment information, please contact our customer support team and reference this system status post.

Yahoo! Billing will undergo maintenance beginning on Tuesday, March 17, 2009, at approximately 11 p.m. PDT. We expect this maintenance to last approximately 2 hours.

During this time, you will be unable to access your Yahoo! account billing information or complete transactions using your Yahoo! Wallet. If you visit any of the following pages, you will see a “system is temporarily unavailable” message.

• http://billing.yahoo.com
• http://wallet.yahoo.com
• http://ordering.yahoo.com

Customers affected by this delay may see what appears to be a secondary charge in January. However, this is not a secondary charge, merely the payment processing system correcting its delay.

We are aware of the issue and the root cause has been resolved.

We are currently aware of a billing issue in which the November invoice was not created in November. The December invoice shows both November and December payments for affected accounts.

Our engineering department is working quickly to resolve this issue.

We apologize for the inconvenience.