Yahoo! Small Business System Status

Customers are seeing the following error when clicking the Payment Methods tab in the Yahoo! Wallet:

• An error has occurred. We were unable to process your request due to temporary issues. If the problem persists, please contact Customer Care.

This is also preventing new orders, reactivations, upgrades, and downgrades for any Yahoo! Small Business service.

We are working to resolve this problem as soon as possible. We apologize for any inconvenience this is causing.

6:45 PM PST

Customers should now be able to make payment method updates at:

http://billing.yahoo.com

New orders for any Yahoo! Small Business service can now be attempted at:

http://smallbusiness.yahoo.com

Reactivations for any Yahoo! Small Business service can now be attempted with the steps found in this help page.

Upgrades and downgrades for any Yahoo! Small Business service can now be attempted with the steps found in this help page.

Scheduled maintenance of our Billing and Ordering systems, starting at 12:45 AM, PST October 18, 2011. This will take approximately 4 hours to complete.

While this work is being performed, customers will not be able to place new orders, upgrade or downgrade their current plan. In addition, the following web pages will not be accessible.

* http://billing.yahoo.com
* http://wallet.yahoo.com

Anyone who attempts to visit these pages will receive this message: “The system is temporarily unavailable. Please try again later”.

We thank you for your patience and apologize for any inconvenience.

On Sunday, October 16, 2011 at 11:00 PM PT there will be a planned outage of our Billing and Ordering systems.  This scheduled maintenance will take approximately 4 hours to complete.

While this work is being performed, customers will not be able to place new orders, upgrade or downgrade their current plan. In addition, the following web pages will not be accessible.

• http://billing.yahoo.com
• http://wallet.yahoo.com

Anyone who attempts to visit these pages will receive this message: “The system is temporarily unavailable. Please try again later”.

We thank you for your patience and apologize for any inconvenience.

Customers are experiencing an error while trying to access the Yahoo! Wallet pages at the following locations:

• http://billing.yahoo.com
• http://wallet.yahoo.com

An example of the error is below:

• An error has occurred: We were unable to process your request due to temporary issues. If the problem persists, please contact Customer Care.

The actions that may experience the error are the following:

• Changing your payment method
• Editing your payment method
• Ordering a new service
• Reactivating a service
• Changing your service

If your service is past due and need more help, please contact us for further troubleshooting.

We are working to resolve this problem as quickly as possible.

Some Yahoo! Small Business customers are currently unable to contact our support team by phone using the Request a Call feature presented on the Contact Us page.

Customers are able to schedule the call but when their phone rings, they will hear a “the call cannot be completed as dialed” message.

Please utilize the phone numbers provided on our Contact Us page to reach Yahoo! Small Business phone support.

We are currently working to resolve this issue as quickly as possible.  Thank you for your patience.

We have learned that some Yahoo! Small Business customers may be unable to place new orders.  Examples of a new order may include:

• Registration of a new account.
• Reactivation of a previously closed account.
• Downgrade or upgrade of an existing, active account.

Affected customers may experience slow page loading during the ordering process.
One workaround is to try placing your order from another Internet browser, like Mozilla Firefox.

Our engineering teams continue to investigate this issue. We will post any updates as soon as they are available.

Please note we will be conducting maintenance for the Yahoo! billing system on April 13, 2010, beginning at 9:00 AM PT.  We expect this maintenance to last up to 2-3 days.

During this time, some Yahoo! Small Business customers will not be able to access http://billing.yahoo.com to add or edit payment methods for their service.  Also, some Yahoo! Small Business customers will not be able to access billing-related services like changing or canceling a plan, adding extras, or ordering a new service.

Please note that your web site will remain available to your customers, and your Small Business account and business email will continue to function for active accounts during the maintenance.

Thank you for your patience.  We apologize for any inconvenience.

We have received reports of some accounts not upgrading or downgrading correctly.

Customers experiencing this issue have reported the following symptoms:

• After upgrading or downgrading, you cannot view your account in the Business Control Panel.
• Your web site is not displaying in an Internet browser.
• Your business email is not working.

If you are experiencing the above symptoms after upgrading or downgrading your Yahoo! Small Business service, please contact us so we can help you resolve this issue.

Some Yahoo! Small Business accounts are not upgrading or downgrading correctly.

Symptoms:

1. After upgrading or downgrading, you cannot view your account in the Business Control Panel.
2. Your web site is not displaying in an Internet browser.
3. Your business email is not working.

If you are experiencing the above symptoms after upgrading or downgrading your Yahoo! Small Business service, please contact us so we can help you resolve this issue.

We have identified a billing issue in which Yahoo! Small Business customers pay their past-due accounts successfully, but their accounts are not reactivating properly.  In addition, their web sites are not displaying, and their business email does not work after updating the payment method at billing.yahoo.com.

Please contact us for further troubleshooting if you are experiencing this issue.

We are continuing to investigate this issue and will provide an update or resolution as soon as possible.