Yahoo! Small Business

Yahoo! Small Business System Status


On this page you can review known system issues that may impact your Small Business account. Please check back regularly for the latest status, or choose a real-time updates option for automated notification of any changes. If you are experiencing a problem not listed below, please contact us.

Archive for August, 2010

Some Yahoo! Small Business customers may experience latency while accessing their web sites and ‘Page cannot be displayed’ errors while accessing their phpMyAdmin

Saturday, August 28th, 2010

Some Yahoo! Small Business customers may experience latency while accessing their web sites and ‘Page cannot be displayed’ errors while accessing their phpMyAdmin.

Our Engineers are aware of the issue and actively working to resolve it as quickly as possible.

Some Yahoo! Small Business customers may experience delays or slow loading services

Thursday, August 26th, 2010

Yahoo! Small Business customers have reported unresponsive or slow loading pages when accessing their Yahoo! Small Business accounts.

Our Engineers are aware of the issue and actively working to resolve it as quickly as possible.

Store Statistics for Page Views and or Customers incomplete

Thursday, August 26th, 2010

Some Yahoo! Merchant Solution customers may experience incorrect statistics for Customer and or Page Views during the date range of August 24 and August 25.  Most commonly, statistics are not matching the historical average for the store.

We are working to identify and resolve these issues as quickly as possible.  We will provide further updates as soon as they are available.

Some Yahoo! Business Email customers may encounter errors accessing email

Wednesday, August 25th, 2010

Some Yahoo! Business Email customers may encounter delays or errors accessing their email account through either the Business Email web mail page or via a POP program such as Microsoft Outlook.

In the web mail page, customers may encounter this message:

Ouch!
The error, LaunchEmptyResponse, occurred when trying to connect to Yahoo! Mail.

We are working to resolve this issue in timely manner.

Password Prompt When Accessing Business Email Using POP client

Monday, August 23rd, 2010

Some Yahoo! Small Business customers in India have reported that they are getting password prompt when accessing emails using any known POP client like Outlook, Outlook Express, Mac Mail, etc.

When customers click on Send/Receive button to download emails in POP clients, users may encounter password loop issue. Alternatively customers can access mail using web interface.

We are aware of this issue and our engineers are working to resolve it as quickly as possible.  We apologize for any inconvenience this may have caused.

Order processing issues for Merchant Solutions and Yahoo! Store

Friday, August 20th, 2010

Some Yahoo! Small Business Merchant Solutions and Store customers may experience abnormal order processing behavior such as orders not being immediately charged or confirmation emails not being sent.

We are working to identify and resolve these issues as soon as possible and will provide further updates as soon as they are available.

Store Editor displays as blank page

Tuesday, August 17th, 2010

Some Yahoo! Merchant Solution customers may encounter an issue where the Store Editor displays a blank page when opened. We are aware of this issue and are working to resolve it now.

Store Search not working on custom template designs

Tuesday, August 17th, 2010

Yahoo! Merchant Solutions customers with customized templates may have received reports of their store search failing.  The attempted search resolves to the homepage with no search results listed.

We are aware of this issue and our engineers are working to resolve it in as soon as possible.

We are sorry for any inconvenience you may have encountered and appreciate your patience and understanding while we work through this issue.

Stores unable to add items to shopping cart

Tuesday, August 17th, 2010

We have received reports of customers being unable to add items to their shopping carts.

When attempting to add an item to the shopping cart, the customer is directed to a shopping cart page with no items listed.

We are aware of the issue and our engineers are working to resolve it as quickly as possible.  We apologize for any inconvenience this may have caused.

Revenue is not updating in Store Statistics

Tuesday, August 17th, 2010

Yahoo! Merchant Solutions customers have reported that they are unable to view their revenue statistics within the Store Control Panel.

All items have been batched and processed.  Processed revenue is not updating in the statistics section of your Store Control Panel.

We are aware of the issue and our engineers are working to resolve it as quickly as possible.  We apologize for any inconvenience this may have caused.

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