Yahoo! Small Business System Status

On May 31, 2010, from 10:00 p.m. to 11:00 p.m. PDT, we will be conducting important system maintenance on one of our servers. Affected merchants will see notification of this maintenance in their Store Manager. If you do not see this notice, your store is not affected.

Shoppers may be unable to use gift certificates or coupons when placing an order during the maintenance period. Store Manager will be unavailable for the duration of the maintenance, and merchants should complete all store publishes before maintenance begins. Publishes in-progress will be stopped, resulting in a partial content publish. FDMS batch submissions and site statistics reporting may be delayed until the following day.

Please note: Merchants using the Database Inventory feature should set their "Quantity can Exceed Availability" setting to "Yes" for the maintenance period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once the maintenance is complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.

To modify the "Quantity can Exceed Availability" setting:

1. In Store Manager, click on "Configure Inventory" (located in the Order Settings column)
2. In the Settings Section, change "Quantity can Exceed Availability" to "Yes"
3. Click the "Update" button
4. Publish your Order Settings

Following the maintenance period, you may restore your original settings if needed, to prevent items from being ordered when they’re not in stock. We apologize for any inconvenience.

Some Yahoo! Customers may be unable to log into their Web Hosting FTP address using their default FTP account. For more information on your default FTP account please visit our online help center.

Customers who encounter this issue will receive this error from their FTP client:

Error 530 (bad username or password)

We are aware of this issue and are working to resolve it quickly. In the interim customers can create a secondary FTP access account through the Web Hosting Control Panel > Manage > Password Manager screen. For more information on creating secondary FTP access accounts, please visit our online help center.

Yahoo! Small Business customers who use the RoadRunner internet service may be unable to access their Yahoo! Business Email web mail page or download email via POP programs such as Microsoft Outlook and Mozilla Thunderbird.

Affected customers may encounter this error when attempting to view their Business Email via the web mail page:

Unable to contact the mail server.

We are aware of this issue and are working with RoadRunner to resolve it in a timely manner.

Some Yahoo! Merchant Solutions customers may be experiencing slow load times when accessing their store. We are aware of the issue and are working to resolve it as soon as possible.

Some Yahoo! Store customers may encounter intermittent performance issues when clicking on the “Add to Cart” button in Yahoo! hosted stores.

We are working to isolate and address this issue now.

Yahoo! Merchant Solutions customers may experience intermittent performance issues while using their Store Editor pages. This may appear as slowness or intermittent connection issues.

We are aware of this issue and are working to resolve it in a timely manner.

Yahoo! Business Mail and Custom Mailbox customers may not be able to create an A or CNAME record for their domain in the Domain Control Panel.

This error may appear:

The record that you requested cannot be set up because it would otherwise interfere with DNS records Yahoo! has created to support your service. Please choose a different source hostname.

We are working to resolve this issue as quickly as possible.

Some Merchant Solutions and Yahoo! Store customers’ web sites are not displaying in an Internet browser.  Some error messages displayed are “too many connections”, or “403 forbidden.”  We are aware of this issue and working to resolve it as quickly as possible.

Some Merchant Solutions customers are not getting an order number after viewing the order confirmation page.  We are investigating this issue and will provide updates as they become available.