Yahoo! Small Business System Status

Some Yahoo! Small Business Store and Merchant Solutions customers have reported their batches are not being submitted automatically.

We are actively working towards resolving this issue as soon as possible.

As a workaround, click the Submit Batch button on the Manual Transactions page at the end of each day’s transactions.  Please see the help page on this workaround.

Note: If you are processing online payments with PayPal Website Payments Pro, then your transactions will not be collected in a batch but instead they are processed immediately.

Some Yahoo! Merchant Solutions customers may encounter errors when attempting to log into the Store Control Panel from their My Services page.

This error may occur:

Sorry! We have encountered an error that prevents us from fulfilling your request. Things should return back to normal soon, so please try your request again in a few minutes.

We are aware of this issue and are working to resolve it now.  This issue will not affect your Yahoo! Merchant Solution Store from accepting and processing orders.

Some Yahoo! Business Email customers may encounter difficulty switching from their Yahoo! Mail web mail page to their Yahoo! Business Email web mail page.

We are aware of this issue and are working to resolve it in a timely manner.

Customers can still access their Yahoo! Business Email web mail page by logging into the mail subdomain of their web site, for example

http://mail.domain.tld

where domain.tld is the domain name associated with the Yahoo! Business Email account.  For more information on this alternate method for accessing your Yahoo! Business Email account, please visit our help page.

We have received reports that some merchants are experiencing slow load or timeouts when attempting to view their live sites. We are investigating this issue now.

Some Yahoo! Small Business customers are reporting errors while sending or receiving Business Email using a POP client, such as Outlook, Outlook Express, Mac Mail, or Thunderbird.

If you are having trouble accessing your mail with POP, please ensure you are entering the correct POP settings for your account.

As a workaround, Business Email users with POP and Webmail access can send and receive mail using the Webmail interface. To access your mail, visit http://mail.yourdomain.com (replacing yourdomain.com with your own domain name).  See details in the help center.

We are working toward a resolution as soon as possible.

We have received reports of some accounts not upgrading or downgrading correctly.

Customers experiencing this issue have reported the following symptoms:

• After upgrading or downgrading, you cannot view your account in the Business Control Panel.
• Your web site is not displaying in an Internet browser.
• Your business email is not working.

If you are experiencing the above symptoms after upgrading or downgrading your Yahoo! Small Business service, please contact us so we can help you resolve this issue.

Merchant Solutions customers are unable to link to the Yahoo! Web Analytics sign-in page from the Store Control Panel. This is due to a scheduled maintenance process. Check the status of this issue by visiting

http://ywebanalyticsstatus.com

We are working toward a resolution as quickly as possible.

Some Yahoo! Small Business customers are unable to remove active POP only Business Email users. Please contact us for further troubleshooting on this issue.

We are actively working toward a resolution as soon as possible.

Some Yahoo! Small Business customers may be experiencing issues viewing their Yahoo!-hosted web sites or stores.

We are aware of this issue and are currently working to resolve it as quickly as possible.

Some Yahoo! Small Business Email customers may be unable to access their Business Email web mail page at this time.

We are aware of this issue and are working to resolve the situation in a timely manner.

Yahoo! Business Email customers who encounter this issue may access their mail through a POP mail program such as Microsoft Outlook or Mozilla Thunderbird. For more information on configuring a POP email program, please visit our help center.