Some Yahoo! Merchant Solutions customers may encounter and issue in which the Yahoo! Store Statistics screen does not update with page view information in a timely manner.
Yahoo! Small Business Support is aware of this issue and we are working toward a timely resolution.
Some Yahoo! Business Mail users may encounter an error when attempting to read individual email messages while using the New Yahoo! Mail web page interface.
We are aware of this issue and are working to resolve it in a timely manner. As a workaround, users may change to the “Classic Mail” format by clicking the “Classic Mail” link in their Yahoo! Business Mail web mail page.
Yahoo! Merchant Solutions customers with store items that include promotional text (such as mention of free shipping) in the item name or description may find that their product listings are being removed from Google’s product listings. Initial investigation of this issue shows that this may be occurring due to a change in enforcement of Google’s program policies.
For more information, please consult the Content Policies section of Google’s Program Policies page, which states, “Do not include promotional or boilerplate text in your product data feed. All text should directly describe the product you are submitting. Text relating to shipping or store policies should not be included.” You may also wish to read a Google support forum thread that discusses this problem.
We recommend that merchants using promotional text in their item names or descriptions edit these fields (Name and Caption fields) to remove this text. Please see our Store Editor and Catalog Manager help pages to learn more about editing item fields.
On October 8, 2009, from 10:00 p.m. to 11:00 p.m. PDT, we’ll be conducting upgrades to help improve system performance. If you do not see a notice about the upgrade in your Store Manager, your store is not affected.
Shoppers may be unable to use coupons or gift certificates when placing an order during this time. Store Manager will not be available during this time. Merchants should complete all store publishes before the upgrade begins. Publishes in-progress will be stopped, resulting in a partial content publish. FDMS batch submissions and site statistics reporting may be delayed until the following day.
Please note: Merchants using the Database Inventory feature should set their "Quantity can Exceed Availability" setting to "Yes" for the upgrade period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once the upgrades are complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.
To modify the "Quantity can Exceed Availability" setting:
Following the upgrade, you may restore your original settings if needed, to prevent items from being ordered when they’re not in stock. We apologize for any inconvenience.
Some Yahoo! Web Hosting customers may have difficulties logging in to FTP using the account owner’s Yahoo! ID.
As a workaround, please create a new FTP user account in your Web Hosting Control Panel, Manage Tab, Password Manager link. Please see this help page on creating a new FTP user account:
http://help.yahoo.com/l/us/yahoo/smallbusiness/webhosting/pwdprotect/pwdprotect-03.html
We will be conducting essential maintenance to improve Yahoo! Business Email this weekend. The maintenance is part of our ongoing efforts to give you the best mail service we can.
Beginning the evening of Friday, October 9 (PDT), you may be unable to access your Yahoo! Business Email account. All affected accounts should be available again by the morning of Saturday, October 10 (PDT).
We sincerely apologize for any inconvenience.
