Yahoo! Small Business System Status

Some Yahoo! customers who have been set as secondary users of an existing Yahoo! Merchant Solutions or Store account via the “Access” screen of the Store Manager may be unable to access these stores via their “My Services” page at

• http://smallbusiness.yahoo.com/services

We are aware of this issue and are working to resolve it in a timely manner. As a workaround, customers may log into these stores using this URL :

• http://store.yahoo.com/index4.html

Some Yahoo! Merchant Solutions customers may encounter errors when accessing the Access list (also known as the ACL) from their Store Manager page.

The following error message may appear:

—
Sorry !
The Access to Your Store page is no longer available. To give someone access to your store, please return to the Store Manager and click the Access link under Site Settings.
—

We are aware of this issue and are working to resolve it in a timely manner.

Some Comcast customers may encounter latency or timeout errors when attempting to access their Yahoo! Web Hosting Control Panel.

Additionally, some Comcast customers may encounter errors when attempting to purchase items through Yahoo! Merchant Solutions stores.

We are working with Comcast to resolve these issues as soon as possible.

Some Yahoo! Small Business customers may encounter errors or a “looping” behavior when clicking the link from their Yahoo! Mail webmail page to their Yahoo! Business Mail account. If you encounter this problem, you may see that your browser reloads the Yahoo! Mail page, displaying your free Mail account, or redirects you to the Yahoo! home page.

Our team is working to resolve this issue as soon as possible.

Some Yahoo! Merchant Solutions customers may be unable to access their Store Manager screen.

We are aware of this issue and are working to resolve it in a timely manner.

The Fax feature is currently disabled for Merchant Solutions accounts. This feature will remain disabled while our 3rd party fax service provider continues to troubleshoot the technical issues with this service. We appreciate your patience, and continue to work toward resolving this issue with our provider. As a workaround, we suggest receiving orders by email, and automatically printing order emails upon receipt. The System Status page will be updated with any changes to the status of this open issue.

On August 6, 2009, from 9:30 p.m. to 12 a.m. (PDT), we’ll be conducting upgrades to help improve system performance. If you do not see a notice about the upgrade in your Store Manager, your store is not affected.

Shoppers may be unable to use coupons or gift certificates when placing an order during this time. Store Manager will not be available during this time. Merchants should complete all store publishes before the upgrade begins. Publishes in-progress will be stopped, resulting in a partial content publish. FDMS batch submissions and site statistics reporting may be delayed until the following day.

Please note: Merchants using the Database Inventory feature should set their "Quantity can Exceed Availability" setting to "Yes" for the upgrade period, or orders may not be accepted.  Your inventory will automatically be updated to reflect new orders once the upgrades are complete.  Orders received during this time should be checked against available item quantities to ensure the order can be filled.

To modify the "Quantity can Exceed Availability" setting:

• In Store Manager, click on "Configure Inventory" (located in the Order Settings column).
• In the Settings Section, change "Quantity can Exceed Availability" to "Yes".
• Click the "Update" button.
• Publish your Order Settings.

Following the upgrade, you may restore your original settings if needed, to prevent items from being ordered when they’re not in stock. We apologize for any inconvenience.

Comcast users may be unable to access some Yahoo! Small Business sites using their Comcast Internet connection.

We are aware of the issue and working with Comcast to resolve this issue in a timely manner.

Some customers are unable to change their Yahoo! Small Business service (upgrade or downgrade).  Please contact us through the following URL where you have the option to call or schedule a callback:

http://smallbusiness.yahoo.com/contactus

Choose your topic/issue and continue to the next page.  Then you will see a phone number to call or schedule a callback.

We will troubleshoot your individual issue and take the necessary steps toward resolution.  We are aware of the widespread issue and are working to resolve it in a timely manner.

Yahoo! Small Business customers may be experiencing errors when trying to pay for premium services using PayPal at http://billing.yahoo.com.  Premium services affected:

• Merchant Solutions
• Web Hosting
• Business Email
• Domains

Error: Sorry – your last action could not be completed

Our engineering teams are aware of this issue and are working diligently to resolve it in a timely manner.