Yahoo! Small Business System Status

Some Yahoo! Merchant Solutions customers may be unable to access their Store Editor due to a temporary outage.

We are aware of this issue and are working to resolve it in a timely manner.

Some Yahoo! Business Mail customers may experience intermittent issues switching to their Yahoo! Business Mail accounts in the Yahoo! Mail Classic interface.

While we work to resolve this issue, available workarounds are to:

* Access the Yahoo! Business Mail account directly by entering the “mail” subdomain for your Yahoo! Small Business account into the Address field of your browser window.
For example, if your domain was “mydomain.com” the address would read
http://mail.mydomain.com
* Switch your account to use the All New Yahoo! Mail interface.
* Remove the %galaxy%%timestamp%? in the address bar and hit return

We are actively working to resolve this issue in a timely manner.

On July 29 to early morning July 30, from 10 p.m. to 4 a.m. (PDT), we’ll be conducting upgrades to help improve system performance. Shoppers may be unable to use coupons or gift certificates when placing an order during this time. Store Manager will not be available during this time. Merchants should complete all store publishes before the upgrade begins. Publishes in-progress will be stopped, resulting in a partial content publish. FDMS batch submissions and site statistics reporting may be delayed until the following day. Merchants will not be able to change their domain name destination to redirect traffic (e.g., from their Store home page to their Web Hosting home page) during this time.

Please note: Merchants using the Database Inventory feature should set their "Quantity can Exceed Availability" setting to "Yes" for the upgrade period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once the upgrades are complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.

To modify the "Quantity can Exceed Availability" setting:

• In Store Manager, click on "Configure Inventory" (located in the Order Settings column).
• In the Settings Section, change "Quantity can Exceed Availability" to "Yes".
• Click the "Update" button.
• Publish your Order Settings.

Following the upgrade, you may restore your original settings if needed, to prevent items from being ordered when they’re not in stock.

Merchants with domains managed outside of Yahoo! may experience periods of site unavailability, or delays in content serving, since Yahoo! cannot take steps to redirect traffic for these domains. In order to minimize any traffic loss, the following actions are recommended:

• Set a permanent (301) redirect of all hostnames to your domain. To redirect hostnames, click on the "Domain Names" link in the Site Settings column of Store Manager, then enable the "Redirect all hostnames to my domain" checkbox.

• Create a CNAME pointing to stores.yahoo.net. A CNAME applies to hostnames prefixed by www (e.g. www.domain.com).

• Set the lowest TTL (time to live) allowed by your domain host. Since merchants with domains hosted outside of Yahoo! must manually point to the correct IP address during any outage, this allows A record changes to take effect as quickly as possible.

• Ensure that your A records include both of the following IP addresses:

  216.252.126.190
  68.142.205.137

We apologize for any inconvenience.

Some Yahoo! Web Hosting customers may  intermittently encounter an error  “500 – Internal Server Error 500″  while publishing using FrontPage.

While we work to resolve this issue as a workaround you can deactivate and reactivate the FrontPage Extensions and republish.

We are aware of this issue and are working to resolve it in a timely manner.

Some Yahoo! Business Mail customers may experience intermittent issues switching to their Yahoo! Business Mail accounts in the Yahoo! Mail Classic interface.

While we work to resolve this issue, available workarounds are to:

• Access the Yahoo! Business Mail account directly by entering the “mail” subdomain for your Yahoo! Small Business account into the Address field of your browser window.
  For example, if your domain was “mydomain.com” the address would read
  http://mail.mydomain.com
• Switch your account to use the All New Yahoo! Mail interface.

We are working to resolve this issue in a timely manner.

Some Yahoo! Small Business customers may encounter an error when attempting to order a new Yahoo! Domains product at

http://smallbusiness.yahoo.com/domains

when the desired domain name is found as available.

We are aware of this issue and are working to resolve it in a timely manner.

In order to complete your new account registration, click the yellow “Sign Up” button on the right of the page to move to the next page in the order flow.

Yahoo! Business Mail customers may encounter errors when attempting to edit or save their signature information when viewing their Email Options screen under Mozilla Firefox 3.5.

Symptoms may include

• some elements of the Email Options page not displaying
• Rich Text data displaying as HTML
• The “Save” and “Cancel” buttons do not respond

We are aware of this issue and are working to resolve it in a timely manner.

On July 14 to early morning July 15, from 10:30 p.m. to 3:30 a.m. (PDT), we will be conducting system upgrades to increase capacity and help improve system performance. Shoppers may be unable to use gift certificates or coupons when placing an order during the upgrade period. Store Manager will not be available during this time. Merchants should complete all store publishes before the upgrade begins. Publishes in-progress will be stopped resulting in a partial content publish. FDMS batch submissions and site statistics reporting may be delayed until the following day.

Please note: Merchants using the Database Inventory feature should set their “Quantity can Exceed Availability” setting to “Yes” for the upgrade period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once the upgrades are complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.

To modify the “Quantity can Exceed Availability” setting:

1. In Store Manager, click on “Configure Inventory” (located in the Order Settings column).
2. In the Settings Section, change “Quantity can Exceed Availability” to “Yes”.
3. Click the “Update” button.
4. Publish your Order Settings.

Following the upgrade, you may restore your original settings if needed, to prevent items from being ordered when they’re not in stock. We apologize for any inconvenience.

The Site Statistics graph in the Web Hosting Contol Panel may fail to load in some Yahoo! Web Hosting accounts. We are aware of this issue and are currently investigating. Further updates will be provided as more information becomes available.

We apologize for any inconvenience.

Please be aware that we will conduct routine maintenance for Yahoo! Web Hosting on July 14, 2009, beginning at approximately 6 p.m. PT. We expect this maintenance to last approximately 7 hours.

During this time, your visitors will be able to view your site, but you may be unable to access your Web Hosting Control Panel or update your pages. Some features on your published site (such as blog comments) may also be temporarily disabled.

We apologize for any inconvenience.