We are currently aware of a billing issue in which the November invoice was not created in November. The December invoice shows both November and December payments for affected accounts.
Our engineering department is working quickly to resolve this issue.
We apologize for the inconvenience.
We are currently aware of an issue in which Business Email passwords may be looping, causing email to not download. Our engineering department is working quickly to resolve this problem.
As a temporary workaround, resetting your password will immediately fix this issue. We are working to resolve this as soon as possible.
We apologize for the inconvenience.
We have discovered an issue that is preventing some customers in the U.S. from receiving emails at their Business Email or free Yahoo! Mail email addresses.
Our engineers are actively investigating this problem and hope to have a resolution soon. We will update this page as soon as we have more information.
Severe weather in our area has again prevented us from fully opening our contact center. Only limited telephone support is currently available. For the quickest assistance, please take advantage of our call scheduler, and one of our representatives will call you back as soon as possible. To schedule a call, please visit our contact page now.
We apologize for any inconvenience. For help anytime, please visit the Small Business Help Center.
Due to severe weather in our area, only limited telephone support is currently available. Because we value your time, we suggest you take advantage of our call scheduler, and one of our representatives will call you back as soon as possible. To schedule a call, please visit our contact page now.
We apologize for any inconvenience, and hope to have the contact center fully staffed as soon as possible. For help anytime, please visit the Small Business Help Center.
UPDATE (12/21/2008 – 8:55am PST)
Severe storms have forced us to close our contact center. Customer support is currently unavailable.
We will reopen the contact center as soon as we can ensure the safety of our employees. Please check this page regularly for updates.
We apologize for the inconvenience. For immediate assistance, please see the Small Business Help Center.
Severe storms have forced us to close our contact center. Customer support is currently unavailable.
We will reopen the contact center as soon as we can ensure the safety of our employees. Please check this page regularly for updates.
We apologize for the inconvenience. For immediate assistance, please see the Small Business Help Center.
Some Yahoo! Small Business customers may have issues accessing the Domains Control Panel, Web Hosting Control Panel or Email Control Panel for newly activated Yahoo! Small Business accounts. Yahoo! Small Business accounts should be fully functional with 72 hours of activation. We apologize for the delay and are working to resolve this issue in a timely manner.
Due to inclement weather, we have been forced to close our contact center.
Please visit the Small Business Help Center for assistance. We will update this status page periodically regarding the closure of our contact center.
We apologize for the inconvenience.
On December 10, from 9 p.m. to 12 a.m. (PST), we will be conducting maintenance to ensure system performance. Affected merchants will see a maintenance notification in their Store Manager. If you do not see this notice, your store is not affected.
During this time, shoppers may be unable to use gift certificates or coupons when placing an order. Store Manager will not be available while maintenance is conducted, and merchants should complete all store publishes before the maintenance begins. Publishes in-progress will be stopped resulting in a partial content publish. FDMS batch submissions and site statistics reporting may be delayed until the following day.
Please note: Merchants using the Database Inventory feature should set their “Quantity can Exceed Availability” setting to “Yes” for the maintenance period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once the maintenance is complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.
To modify the “Quantity can Exceed Availability” setting:
Following the system maintenance, you may restore your original settings if needed, to prevent items from being ordered when they’re not in stock.
We apologize to affected merchants for this unplanned system maintenance.
