Merchants updating the Shipment Tracking status of their orders by submitting XML status update emails may encounter delays of approximately 3 hours in the order status updating.
Our engineers are working to resolve this problem as quickly as possible.
We have received reports that some customers are unable to manage their Yahoo! Small Business services.
Affected customers are not able to:
We apologize for any inconvenience this problem may cause. Our engineering teams are aware of the issue, and are working to resolve this problem as quickly as possible.
Yahoo! Merchant Solutions customers will not be able to transition to the new Site Search (Beta) for a period of 36 hours starting 3AM PST on Monday, December 12, 2011. During this time, merchants already on the new Site Search (Beta) will be unable to make changes to site search settings.
We are aware of this issue and our engineers are working to resolve it as soon as possible. We are sorry for any inconvenience this causes, and appreciate your patience and understanding while we work through this issue.
Please note that this issue will have no impact on customer-facing stores. Stores already using the Site Search (Beta) will continue to function as they are currently configured, and customers will be able to place orders as normal.
Some Yahoo! Small Business customers may not be able to search for Business Email in the Webmail interface. When performing a Business Email search, users may encounter the following error:
“Sorry, your session has expired. To protect your account, you need to confirm your password periodically”
If you are experiencing these symptoms, please contact us for further troubleshooting.
Our engineers are working to resolve this problem as quickly as possible.
Yahoo! Small Business customers may have difficulties accessing Yahoo! Small Business homepage in an Internet browser.
You may experience latency or see a blank page or a “Connection Refused” or “internal error – server connection terminated” error message while trying to visit the site.
As a temporary work around you may be able to access your services by visiting the link below:
http://smallbusiness.yahoo.com/services
Our engineers are aware of the issue and working to resolve it as quickly as possible.
Due to AT&T’s Web Hosting phone support line being down, the Yahoo! Web Hosting support line is experiencing longer than usual call-hold times.
If you are calling for AT&T Web Hosting or Business Mail support, please contact them directly at this phone number:
888-932-4678
If you are a Yahoo! Small Business customer, you can quickly get the answer you are looking for by checking out our Yahoo! Small Business Help Pages – this is a quick and easy way to find the answer you need.
If our Help Pages don’t provide the answer you are looking for, request a call to save time!
Thank you for your patience.
Store pages and elements of the page, such as images, are slow to load or missing when viewing the live site in an internet browser.
Our engineering department is aware of this issue and is working to resolve this problem as quickly as possible.
Due to AT&T’s Web Hosting phone support line being down, the Yahoo! Web Hosting support line is experiencing longer than usual call-hold times.
To quickly get the answer you are looking for, please check out our Yahoo! Small Business Help Pages – this is a quick and easy way to find the answer you need.
If our Help Pages don’t provide the answer you are looking for, request a call to save time!
Thank you for your patience.
Yahoo! Email users have reported occasional errors when attempting to log into their Yahoo! mail accounts.
The error message is as follows:
“We’re experiencing some technical difficulties…
We’re sorry, but Yahoo! Mail can’t load due to a temporary error. You can try back again shortly, or visit our help pages for ways to troubleshoot the issue.
* Try again
* Visit Help for troubleshooting instructions
Temporary error: LaunchTAE15″
Yahoo! Small Business POP Email accounts are unaffected by this issue.
While the regular portion of your Yahoo! Mail account may be affected, there is an alternate method to access your Yahoo! Small Business Email account. To access your Business Email directly type the following in the address bar of your browser:
http://mail.yourdomainname.com
Replace yourdomainname.com with the domain name of your Business Email account.
We are sorry for any inconvenience you may encounter as a result of the error and appreciate your patience while we work to resolve this as quickly as possible.
Some Yahoo! Small Business customers may notice latency in accessing their web sites and the links within their Business Control Panel.
Our engineers are aware of this problem and working to resolve it as quickly as possible. We apologize for any inconvenience this may have caused.
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