Yahoo! Small Business

Yahoo! Small Business System Status


On this page you can review known system issues that may impact your Small Business account. Please check back regularly for the latest status, or choose a real-time updates option for automated notification of any changes. If you are experiencing a problem not listed below, please contact us.

Archive for the ‘Closed MS’ Category

Stores unable to add items to shopping cart

Tuesday, August 17th, 2010

We have received reports of customers being unable to add items to their shopping carts.

When attempting to add an item to the shopping cart, the customer is directed to a shopping cart page with no items listed.

We are aware of the issue and our engineers are working to resolve it as quickly as possible.  We apologize for any inconvenience this may have caused.

Revenue is not updating in Store Statistics

Tuesday, August 17th, 2010

Yahoo! Merchant Solutions customers have reported that they are unable to view their revenue statistics within the Store Control Panel.

All items have been batched and processed.  Processed revenue is not updating in the statistics section of your Store Control Panel.

We are aware of the issue and our engineers are working to resolve it as quickly as possible.  We apologize for any inconvenience this may have caused.

Some Yahoo! Small Business customers may have difficulties viewing their web sites

Tuesday, August 17th, 2010

Some Yahoo! Small Business customers may have difficulties viewing their web sites.

The error message that may appear is:

Page Cannot be Displayed.

Our engineers are working to resolve this issue as quickly as possible.  We apologize for any inconvenience this may have caused.

Merchant Solutions scheduled system updates

Sunday, August 15th, 2010

On Monday, August 16, at 8 p.m. PT, until Tuesday, August 17, at 7 a.m. PT, Yahoo! Merchant Solutions will be making system updates. Merchants may experience a 10 to 15-minute period of time during which Store Manager cannot be accessed, and store changes cannot be published. Some order posts may be briefly delayed, for up to 15 minutes. If you are unable to access Store Manager or to publish during this time, please try again after 15 minutes. We apologize for any inconvenience.

Some Yahoo! Small Business customers may have difficulties viewing their websites

Thursday, August 12th, 2010

Some Yahoo! Small Business customers may have difficulties viewing their websites.

Our engineers are working to resolve this issue as quickly as possible.  We apologize for any inconvenience this may have caused.

Some Yahoo! Business Email customers may have problems accessing web mail

Thursday, August 12th, 2010

Some Yahoo! Business Email customers may encounter an error when attempting to access their business mail through the web interface.

The error message that may appear is:

Ouch! The error, LaunchEmptyResponse, occurred when trying to connect to Yahoo! Mail

We are aware of this issue and are working to resolve it in a timely manner.

Some Yahoo! Business Email customers may have problems accessing web mail

Wednesday, August 11th, 2010

Some Yahoo! Business Email customers may encounter an error when attempting to access their business mail through the web interface.

The error message that may appear is:

Ouch! The error, LaunchEmptyResponse, occurred when trying to connect to Yahoo! Mail

We are aware of this issue and are working to resolve it in a timely manner.

Files in Store Editor File Library are slow to display

Thursday, August 5th, 2010

Files uploaded to the Store Editor File Library may not display properly in the published Store.  Viewers may encounter browser timeout errors or missing elements on published pages that use these files.

Our engineers are actively working to resolve this matter as quickly as possible.  We apologize for any inconvenience you may encounter during this issue.

Files in Store Editor File Library are not displaying

Wednesday, August 4th, 2010

Files uploaded to the Store Editor File Library may not display properly in the published Store.  Viewers may encounter browser timeout errors or missing elements on published pages which use these files.

This outage occurred between 5:00 pm PDT and 5:30 pm PDT on August 4, 2010.

This issue has been resolved. Your Yahoo! Merchant Solution Store should now be fully functional.

Slowness when placing new Yahoo! Small Business orders and when accessing the Domain Control Panel

Wednesday, August 4th, 2010

We have received reports of slowness with Yahoo! Small Business in the following areas:

1. Placing new orders for Yahoo! Small Business services at http://smallbusiness.yahoo.com.

2. Clicking links within the Domain Control Panel.

If you continue to experience slowness or a time-out message, please try again later.

We are actively working to resolve this as soon as possible.  We will provide updates as soon as they are available.


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