Yahoo! Small Business System Status

Some Yahoo! Small Business customers have reported errors when attempting to sign-in to their Yahoo! Small Business Email accounts.

You may encounter a password loop on the sign-in page or see the following error message:

We’re experiencing some technical difficulties

We’re sorry, but Yahoo! Mail can’t load due to a temporary error.  You can try back again shortly, or visit our help pages for ways to troubleshoot the issue.

* Try again
* Visit Help for troubleshooting instructions

Temporary error: LaunchTAE14?

If you need to speak with us directly, please use our call-back system to minimize your call hold time.

We are sorry for any inconvenience this is causing and appreciate your patience while we work to resolve this as quickly as possible.

Some customers are seeing various errors when attempting to access their Yahoo! Site Solution web site, blog, or other pages that utilize a MySQL database.

If you are receiving an error, you may be able to fix it yourself by performing a database repair from your Web Hosting Control Panel. Please see our help page titled ‘How do I repair a corrupt database?‘ for more details.

If repairing the database does not fix the error, please contact us.

We are working toward a resolution as quickly as possible. We apologize for any inconvenience this is causing.

We are currently experiencing longer than usual call-hold times.

To quickly get the answer you are looking for, please check out our Yahoo! Small Business Help Pages – this is a quick and easy way to find the answer you need.

If our Help Pages don’t provide the answer you are looking for, request a call to save time! Thank you for your patience.

Some customers are reporting various types of errors when attempting to access their Yahoo! Site Solution web site, blog, or other pages that utilize a MySQL database.

If you are receiving an error, you may be able to fix it yourself by repairing the database from your Web Hosting Control Panel. Please review our help pages titled ‘How do I repair a corrupt database?‘ for more details.

If repairing the database does not fix the error, please contact us.

Users may receive error messages when accessing the MySQL database.  Users may also experience slowness when attempting to access their blog, Yahoo! Site Solution, or any page or script that may rely on their MySQL database.

We are currently working to resolve the cause of these issues.  Thank you for your patience.

Yahoo! Small Business users may receive the following error message when attempting to access the Web Hosting Control Panel for their accounts:

“Sorry! You don’t have permission to view this page.

Please check the address of the page you were trying to reach and try again. If you believe you’re seeing this message in error, please contact your account administrator.”

We are currently working to resolve these issues as quickly as possible.

Some Yahoo! Small Business customers have reported occasional errors when attempting to log into their Yahoo! Mail accounts.

The error message is as follows:

“We’re experiencing some technical difficulties…

We’re sorry, but Yahoo! Mail can’t load due to a temporary error.  You can try back again shortly, or visit our help pages for ways to troubleshoot the issue.

* Try again
* Visit Help for troubleshooting instructions

Temporary error: LaunchTAE15″

Yahoo! Small Business POP Email accounts are unaffected by this issue.

While the regular portion of your Yahoo! Mail account may be affected, there is an alternate method to access your Yahoo! Small Business Email account.  To access your Business Email directly type the following in the address bar of your browser:

http://mail.yourdomainname.com

Replace yourdomainname.com with the domain name of your Business Email account.

We are sorry for any inconvenience you may encounter as a result of the error and appreciate your patience while we work to resolve this as quickly as possible.

We have received reports from Yahoo! Merchants that some buyers using Comcast are receiving errors adding products to cart. We have begun investigating, and will provide an update when available.

Buyers encountering this problem should be referred to their Internet Service Provider (ISP) for assistance until further information is available.

On Monday, January 23, at 7:30 p.m. PT, until Tuesday, January 24, at 6:30 a.m. PT, Yahoo! Merchant Solutions will be releasing several feature enhancements. While we do this work, there may be a 30 to 40-minute period during which shoppers may be unable to use coupons or gift certificates while placing an order, order numbers may not be available, registered customers will not be able to view their order history, and order and catalog APIs will not be available. Store Manager will not be available during this 30 to 40-minute period. Publishes and Order Manager sessions in progress while this work occurs may be interrupted. Merchants are advised to complete store publishes and work in Order Manager before the updates begin. FDMS batch submissions and site statistics reporting may be delayed until the following day. Some redirect rules created in Page Redirect Manager may not be active for a brief period of time during the release work.

Please note: Merchants using the Database Inventory feature should set their “Quantity can Exceed Availability” setting to “Yes” for the update period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once work is complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.

To modify the “Quantity can Exceed Availability” setting:

1. In Store Manager, click the “Configure Inventory” link (located in the Order Settings column).
2. In the Settings Section, change “Quantity can Exceed Availability” to “Yes.”
3. Click the “Update” button.
4. Publish your Order Settings.

Following the update period, you may restore your original settings to prevent items from being ordered when they’re not in stock. We apologize for any inconvenience.

Some customers may not be able to create new POP only Business Email users.

Customers may receive the following error when attempting to create a new POP only user:

• HTTP 500 Internal Server Error
• Blank white page

We are working to resolve this problem as quickly as possible.