When clicking the Contacts tab in the Yahoo! Mailbox or Business Email Mailbox, customers are experiencing the following:
Our engineers are aware of this problem and are working to resolve it as quickly as possible.
When customers attempt to sign into their Store Manager or to create a POP only email user, they may encounter a “Page could not be found” or “Connection to the server was reset” error.
Our engineering team is working to resolve this problem as quickly as possible.
Shoppers may receive the following error message when checking out for stores using PayPal to process payments:
“Unable to communicate with the payment processor”
Merchants may also receive the error when capturing funds for existing PayPal orders.
Our engineers are aware of this problem, and currently working to resolve it.
Some merchants may encounter the following error while trying to access the Store Manager:
We are aware of this issue and working to resolve it as quickly as possible.
On Thursday, May 17, at 11:00 p.m. PT, until Friday, May 18, at 1:00 a.m. PT, Yahoo! Mail will be performing updates. During this time, you may receive an error message, or be unable to access your Yahoo! Mail account. An example of the error message is the following:
Yahoo! Business Email users will be able to access their Business Email mailbox by going to http://mail.yourdomain.com/
Note: Be sure to replace “yourdomain.com” with your domain name. You’ll be prompted to enter your Yahoo! ID and password if you haven’t already.
Once the maintenance has been completed, any impacted accounts will return to normal functionality.
When adding a new user to the Access Manager for Yahoo! Web Hosting or Yahoo! Merchant Solutions accounts, the recipient of the email invitation may be unable to receive the messages containing the invitation.
Our engineers are aware of this problem, and working to address the cause of the issue.
Some merchants may experience latency when loading their Store Manager and Store Editor.
We are aware of this issue and working to resolve it as quickly as possible.
On Wednesday, May 16, at 9 p.m. PT, until Thursday, May 17, at 6 a.m. PT, Yahoo! Merchant Solutions will perform work for a closed beta feature release. While we do this work, there may be a 15 to 20-minute period during which shoppers may be unable to use coupons or gift certificates, order numbers may not be generated, registered customers will not be able to view their order history, and Order, Payment, and Catalog APIs will not be available. Store Manager will not be available during this 15 to 20-minute period. Merchants are advised to complete work in Order Manager before the release work begins. FDMS batch submissions and site statistics reporting may be delayed until the following day.
Please note: Merchants using the Database Inventory feature should set their “Quantity can Exceed Availability” setting to “Yes” for the release period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once work is complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.
To modify the “Quantity can Exceed Availability” setting:
Following the release period, you may restore your original settings to prevent items from being ordered when they’re not in stock. We apologize for any inconvenience.
Some merchants may encounter the following error while trying to access the Store Manager:
We are aware of this issue and working to resolve it as quickly as possible.
When placing an order for any Yahoo! Small Business product, customers who select an existing PayPal account from their Yahoo! Wallet may receive the following error:
This issue can impact new orders, or changes to existing orders. While we work to resolve this issue, you may be able to place the order successfully by using a different payment method.
Our engineers are currently investigating this issue, and will provide an update shortly.
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