12:13 AM PST: Merchant Solutions system upgrade on July 14
On July 14 to early morning July 15, from 10:30 p.m. to 3:30 a.m. (PDT), we will be conducting system upgrades to increase capacity and help improve system performance. Shoppers may be unable to use gift certificates or coupons when placing an order during the upgrade period. Store Manager will not be available during this time. Merchants should complete all store publishes before the upgrade begins. Publishes in-progress will be stopped resulting in a partial content publish. FDMS batch submissions and site statistics reporting may be delayed until the following day.
Please note: Merchants using the Database Inventory feature should set their “Quantity can Exceed Availability” setting to “Yes” for the upgrade period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once the upgrades are complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.
To modify the “Quantity can Exceed Availability” setting:
- In Store Manager, click on “Configure Inventory” (located in the Order Settings column).
- In the Settings Section, change “Quantity can Exceed Availability” to “Yes”.
- Click the “Update” button.
- Publish your Order Settings.
Following the upgrade, you may restore your original settings if needed, to prevent items from being ordered when they’re not in stock. We apologize for any inconvenience.
06:35 AM PST
(07/15/09) Some customers have reported issues accessing the store manager. Our engineers are aware of the issue and are working to resolve.
03:31 PM PST
(07/15/09) The scheduled maintenance and issues accessing the Store Manager have been resolved.
