08:55 PM PST: Fax Feature temporarily disabled
We have temporarily disabled the Fax feature on Merchant Solutions accounts due to technical difficulties. Fax service will be re-enabled when our 3rd party fax service confirms the issue has been resolved.
06:06 PM PST
03:06 PM PST
(6/03/09) We continue to work with our 3rd party fax service provider to get details of their investigation into Fax feature technical issues. We are waiting for our provider to complete their investigation before re-enabling the Fax service and apologize for the interruption in service. For merchants seeking alternate means of order delivery, we would like to suggest this help article for merchants who wish to receive orders by email and automatically print order emails upon receipt.
02:28 PM PST
(6/08/09) We are working with our 3rd party fax service provider to resolve this issue as quickly as possible. As a possible workaround, we’d like to suggest this help article for merchants who wish to receive orders by email and automatically print order emails upon receipt.
08:11 AM PST
(6/11/09) Work with our 3rd party fax service continues. Please see the above listed help article for additional ways to receive your orders.
08:51 AM PST
(6/18/09) As we proceed with the investigation of this issue, we appreciate your patience in this matter. The help articles referenced above will provide additional methods for order notification.
08:25 AM PST
(6/19/09) We continue to work with our 3rd party fax service provider who are working through their carrier to gather records to finalize the investigation of the issue. Merchants needing order notification functionality should enable email order delivery and can set up a rule in Outlook to auto-print these emails.
01:17 PM PST
(6/22/09) Our fax provider is continuing to troubleshoot the technical issues with this service. We appreciate your patience and encourage you to visit the help center for assistance setting up orders by email.
(6/01/09) Our 3rd party fax service provider continues to investigate fax feature technical issues. We are waiting for our provider to complete their investigation before re-enabling the fax service. In the meantime, as an interim workaround, we'd like to suggest this help article for merchants who wish to receive orders by email and automatically print order emails upon receipt.