11:15 AM PST: Some Yahoo! Small Business accounts are not upgrading or downgrading correctly
We have received reports of some accounts not upgrading or downgrading correctly.
Customers experiencing this issue have reported the following symptoms:
- After upgrading or downgrading, you cannot view your account in the Business Control Panel.
- Your web site is not displaying in an Internet browser.
- Your business email is not working.
If you are experiencing the above symptoms after upgrading or downgrading your Yahoo! Small Business service, please contact us so we can help you resolve this issue.
04:08 PM PST
We are continuing to monitor this issue closely and will provide an update or resolution as soon as possible.
04:39 PM PST
(2/13/10) We are continuing to monitor this issue through the weekend and will provide updates as they become available.
04:53 PM PST
(2/14/10) We are continuing to monitor this situation. If your account is experiencing the symptoms listed above please contact us so we can further diagnose the issue.
01:31 PM PST
(02/16/2010) This issue should no longer affect upgrade and downgrade requests, but we will continue to monitor any further reports.
