08:48 AM PST: Maintenance affecting one server on November 15
On November 15, from 10:00 p.m. to 11:30 p.m. (PST), we will be conducting important maintenance on one of our servers. If you do not see a notice about this maintenance in your Store Manager, your store is not affected.
Shoppers may be unable to use gift certificates or coupons when placing an order during the maintenance period. Store Manager will not be available during this time. Merchants should complete all store publishes before maintenance begins. Publishes in-progress will be stopped resulting in a partial content publish. FDMS batch submissions and site statistics reporting may be delayed until the following day.
Please note: Merchants using the Database Inventory feature should set their "Quantity can Exceed Availability" setting to "Yes" for the maintenance period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once the maintenance is complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.
To modify the "Quantity can Exceed Availability" setting:
- In Store Manager, click on "Configure Inventory" (located in the Order Settings column)
- In the Settings Section, change "Quantity can Exceed Availability" to "Yes"
- Click the "Update" button
- Publish your Order Settings
Following the maintenance period, you may restore your original settings if needed, to prevent items from being ordered when they’re not in stock. We apologize for any inconvenience.
