Yahoo Small Business

Yahoo Small Business System Status


On this page you can review known system issues that may impact your Small Business account. Please check back regularly for the latest status, or choose a real-time updates option for automated notification of any changes. If you are experiencing a problem not listed below, please contact us.

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Open System Status Messages

Date

System Status Message

Status

Property

04/20/15

03:23 PM PST: Some administrative users cannot view links to access Yahoo Small Business accounts

Some administrative users are unable to view the “Access your account” link when trying to sign in at the Yahoo Small Business home page. As a workaround, please go to the Business Control Panel directly by clicking this Services link.

Additionally, some administrative users cannot view the customer support phone number at our Contact Us page. As a workaround, please have the account owner contact our support team 24 hours a day.

We are working to resolve these problems as quickly as possible. We will provide further updates as they become available.

10:39 AM PST

(04/21/15) We are continuing to work toward resolving this problem as soon as possible. We apologize for any inconvenience this is causing. Further updates will be posted here as they are available.

03:58 PM PST

(04/21/15) This issue is resolved for administrative users accessing Web Hosting and Merchant Solutions accounts. It is also resolved for Yahoo Store owners.

We are still working on correcting access for customers who are an administrator for only one Yahoo Store. We will provide further updates once they are available.

Open
03/18/15

05:34 PM PST: Historical Site Statistics shows 0 views

Yahoo Web Hosting customers may experience incorrect historical statistics.  Most commonly, statistics are showing 0 page views.

This may also temporarily increase page load times.  Disabling Yahoo Site Statistics will alleviate this issue.

To turn off site statistics:

  • Sign in to your Yahoo Web Hosting plan.
  • Select the Index tab.
  • Select Site Statistics.
  • In the upper-right corner of the Site Statistics page, click Options.
  • Toward the bottom of the page, select the radio button accompanying “Do not collect statistical data for my site (turn off site statistics).”
  • Click Save.

We are aware of the issue and are working to resolve it as quickly as possible.  We will provide further updates as soon as they are available.

05:32 PM PST

We have resolved the part of the issue that caused increased page load times; however, we are still working on restoring the correct historical data.

Thank you for your continued patience while we investigate the root cause of this issue.

Open

Closed System Status Messages

Date

System Status Message

Status

Property

05/04/15

08:52 AM PST: Unable to add change payment method on Yahoo Small Business accounts

Once a new payment method is added to their Yahoo Wallet, some customers are unable to make it their primary payment method due to the page not loading.

We are actively working to resolve this problem as quickly as possible. We will post further updates once they are available.

01:07 PM PST

This issue has been resolved. Thank you for your patience and understanding.

Closed
04/29/15

04:23 PM PST: Billing error messages

Some users have reported seeing errors such as the following when performing billing-related tasks:

An error has occurred.
We were unable to process your request due to temporary issues. If the problem persists, please contact Customer Care.

This may affect any actions involving billing, including but not limited to:

  • Placing new orders
  • Changing plans
  • Adding new payment methods

We are aware of this issue and are working to resolve it as quickly as possible.

08:00 AM PST

(05/01/15) This issue has been resolved. Thank you for your patience.

Closed

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