Yahoo! Small Business

Yahoo! Small Business System Status


On this page you can review known system issues that may impact your Small Business account. Please check back regularly for the latest status, or choose a real-time updates option for automated notification of any changes. If you are experiencing a problem not listed below, please contact us.

Open System Status Messages

Date

System Status Message

Status

Property

01/27/12

07:45 AM PST: Errors accessing your web site or blog

Some customers are reporting various types of errors when attempting to access their Yahoo! Site Solution web site, blog, or other pages that utilize a MySQL database.

If you are receiving an error, you may be able to fix it yourself by repairing the database from your Web Hosting Control Panel. Please review our help pages titled ‘How do I repair a corrupt database?‘ for more details.

If repairing the database does not fix the error, please contact us.

01:57 PM PST

(1/28/2012) Our engineers continue to work towards resolution for this problem.

Open

Closed System Status Messages

Date

System Status Message

Status

Property

01/28/12

12:31 PM PST: Longer than usual call-hold times

We are currently experiencing longer than usual call-hold times.

To quickly get the answer you are looking for, please check out our Yahoo! Small Business Help Pages – this is a quick and easy way to find the answer you need.

If our Help Pages don’t provide the answer you are looking for, request a call to save time! Thank you for your patience.

03:36 PM PST

The hold times have returned to normal levels, thank you for your patience.

Closed
01/25/12

08:44 AM PST: MySQL access errors and site slowness

Users may receive error messages when accessing the MySQL database.  Users may also experience slowness when attempting to access their blog, Yahoo! Site Solution, or any page or script that may rely on their MySQL database.

We are currently working to resolve the cause of these issues.  Thank you for your patience.

02:12 PM PST

We are actively working to resolve this MySQL problem as quickly as possible. We will provide further updates once they are available. We apologize for any inconveniences this is causing.

05:21 PM PST

We appreciate your continued patience while our engineering team works towards a resolution of this issue.

09:15 AM PST

(01/26/12) We apologize for the delay while our engineering team continues its efforts to resolve this issue as quickly as possible.

Updates will be provided as they become available.

05:17 PM PST

(01/26/12) This issue is now stable. You should now be able to access blogs, the Yahoo! Site Solution design tool, or any page or script that relies on the MySQL database.

Closed
01/25/12

08:29 AM PST: Unable to access Web Hosting Control Panel

Yahoo! Small Business users may receive the following error message when attempting to access the Web Hosting Control Panel for their accounts:

“Sorry! You don’t have permission to view this page.

Please check the address of the page you were trying to reach and try again. If you believe you’re seeing this message in error, please contact your account administrator.”

We are currently working to resolve these issues as quickly as possible.

02:18 PM PST

Our engineers are actively working to restore access to the Web Hosting Control Panel as soon as possible. Further updates will be provided once they are available. We apologize for any inconveniences this is causing.

05:22 PM PST

We appreciate your continued patience while our engineering team works towards a resolution of this issue.

11:22 PM PST

The issue is now resolved. Thank you for your patience.

Closed
01/25/12

03:59 AM PST: Some Yahoo! Mail users are encountering an error on login

Some Yahoo! Email users have reported occasional errors when attempting to log into their Yahoo! Mail accounts.

The error message is as follows:

“We’re experiencing some technical difficulties…

We’re sorry, but Yahoo! Mail can’t load due to a temporary error.  You can try back again shortly, or visit our help pages for ways to troubleshoot the issue.

* Try again
* Visit Help for troubleshooting instructions

Temporary error: LaunchTAE15″

Yahoo! Small Business POP Email accounts are unaffected by this issue.

While the regular portion of your Yahoo! Mail account may be affected, there is an alternate method to access your Yahoo! Small Business Email account.  To access your Business Email directly type the following in the address bar of your browser:

http://mail.yourdomainname.com

Replace yourdomainname.com with the domain name of your Business Email account.

We are sorry for any inconvenience you may encounter as a result of the error and appreciate your patience while we work to resolve this as quickly as possible.

02:30 PM PST

Our engineering team is actively working to resolve this Yahoo! Mail access problem as soon as possible. We apologize for any inconveniences this may be causing. We will post updates to this problem once they are available.

05:07 PM PST

This problem has been resolved. Thank you for your patience.

Closed
01/24/12

10:01 PM PST: Web Hosting maintenance

Routine maintenance will be conducted for some Yahoo! Web Hosting accounts on January 24, 2011, beginning at approximately 10 p.m. PT. We expect this maintenance to last approximately 8 hours.

During this time, your visitors will be able to view your site, but you may be unable to access your Web Hosting Control Panel or update your pages. Some features on your published site (such as blog comments) may also be temporarily disabled.

03:00 AM PST

(01/25/12) The system maintenance is now complete. Thank you for your patience.

Closed

Real-Time Updates

Click an option below to receive automated issue updates.

Help

Have questions? Please visit the help center or contact us.
Search Small Business Help:

Copyright © 2012 Yahoo! Inc. All rights reserved