Yahoo! Small Business System Status

On Wednesday, May 16, at 9 p.m. PT, until Thursday, May 17, at 6 a.m. PT, Yahoo! Merchant Solutions will perform work for a closed beta feature release. While we do this work, there may be a 15 to 20-minute period during which shoppers may be unable to use coupons or gift certificates, order numbers may not be generated, registered customers will not be able to view their order history, and Order, Payment, and Catalog APIs will not be available. Store Manager will not be available during this 15 to 20-minute period. Merchants are advised to complete work in Order Manager before the release work begins. FDMS batch submissions and site statistics reporting may be delayed until the following day.

Please note: Merchants using the Database Inventory feature should set their “Quantity can Exceed Availability” setting to “Yes” for the release period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once work is complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.

To modify the “Quantity can Exceed Availability” setting:

1. In Store Manager, click the “Configure Inventory” link (located in the Order Settings column).
2. In the Settings Section, change “Quantity can Exceed Availability” to “Yes.”
3. Click the “Update” button.
4. Publish your Order Settings.

Following the release period, you may restore your original settings to prevent items from being ordered when they’re not in stock. We apologize for any inconvenience.

Some merchants may experience latency when loading their Store Manager and Store Editor.

We are aware of this issue and working to resolve it as quickly as possible.

Some merchants may encounter the following error while trying to access the Store Manager:

• “The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.”

We are aware of this issue and working to resolve it as quickly as possible.

When placing an order for any Yahoo! Small Business product, customers who select an existing PayPal account from their Yahoo! Wallet may receive the following error:

• “An error has occurred.  We were unable to process your request due to temporary issues please retry your order.”

This issue can impact new orders, or changes to existing orders.  While we work to resolve this issue, you may be able to place the order successfully by using a different payment method.

Our engineers are currently investigating this issue, and will provide an update shortly.

On Wednesday, May 9, at 11:00 p.m. PT, until Thursday, May 10, at 3:00 a.m. PT, Yahoo! Mail will be performing updates.  During this time, you may receive an error message, or be unable to access your Yahoo! Mail account. An example of the error message is the following:

• Temporary Access Error 14

Once the maintenance has been completed, any impacted accounts will return to normal functionality.