Open System Status Messages
Date |
System Status Message |
Status |
Property |
There are no open issues at this time. |
Closed System Status Messages
Date |
System Status Message |
Status |
Property |
| 05/22/12 |
04:15 PM PST: Non Yahoo! customers trying to submit bulk sender complaint feedback loop form are unable to do so. When submitting the bulk sender complaint feedback loop form you are required to sign in to a Yahoo! account. The engineering team is aware and working to resolve this as soon as possible. |
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| 05/21/12 |
01:32 PM PST: Contacts in Address Book not loading When clicking the Contacts tab in the Yahoo! Mailbox or Business Email Mailbox, customers are experiencing the following:
Our engineers are aware of this problem and are working to resolve it as quickly as possible.
02:23 PM PST
This problem has been resolved. Thank you for your patience. |
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| 05/20/12 |
07:23 AM PST: Small Business Users Encountering Error Accessing Control Panels When customers attempt to sign into their Store Manager or to create a POP only email user, they may encounter a “Page could not be found” or “Connection to the server was reset” error. Our engineering team is working to resolve this problem as quickly as possible.
08:23 AM PST
This issue has been stabilized. We will continue to monitor the issue for the next hour. 09:22 AM PSTThis issue is now resolved. Thank you for your patience. |
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| 05/18/12 |
06:20 AM PST: Shoppers receiving errors when checking out Shoppers may receive the following error message when checking out for stores using PayPal to process payments: “Unable to communicate with the payment processor” Merchants may also receive the error when capturing funds for existing PayPal orders. Our engineers are aware of this problem, and currently working to resolve it.
08:20 AM PST
We appreciate your patience as we continue to work toward resolving this issue. 10:13 AM PSTYour patience is appreciated while we continue working urgently to resolve this issue. Merchants should not capture any unprocessed PayPal transactions for orders which were placed prior to Friday, May 18th at 3:20am PDT using the Order Manager. We will provide further information regarding capturing these transactions as it becomes available. 01:22 PM PSTWe appreciate your continued patience while we work to resolve this issue. We will provide an update with additional details shortly. 01:25 PM PSTYahoo! and PayPal continue to work together to resolve this issue. Checkout attempts via PayPal Pro and PayPal Express Checkout are impacted by this service interruption. For merchants seeking to capture funds during this interruption, please login to the PayPal account and navigate to PayPal > MyAccount > Overview > View transactions > All account activity (select relevant period). You may use the customer email field to find the order that you are attempting to action. 02:11 PM PSTWe have now stabilized this issue, and PayPal transactions are currently processing as expected. We will continue working closely with PayPal and monitoring for stability until we have confirmed resolution of the issue. 03:34 PM PSTThis service interruption was caused by an inadvertent shut down of API credentials by PayPal. API credentials have been restored and the issue is resolved, but we will continue to actively monitor for the next 24 hours. 04:26 PM PST(05/19/12) PayPal has confirmed that API’s are stable and that credentials are fully restored. This issue has been resolved. |
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Real-Time Updates
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(5/23/2012) The bulk sender complaint feedback form requires a Yahoo ID to complete the submission process. If you don't have a Yahoo ID, please choose a different sub-category (instead of the "bulk sender complaint feedback form") from the drop-down list to complete the submission process.